Bhagvat Kanawade
Pune
Summary
Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Overview
10
10
years of professional experience
Work History
Customer Service Executive
Tata Communication Transformations Services Ltd
Mumbai
04.2016 - Current
- Company Overview: Working with Tata Communication Transformations Services Ltd In-Service Operation Center (SOC-PRI & SIP) Team
- Experience in handling technical queries.
- Handling trouble tickets of PRI and SIP customers.
- SDH alarm monitoring and troubleshooting using ECI Network Monitoring System.
- Familiar with SDH Frame structure and knowledge of SDH alarms.
- Knowledge of ECI Mux like BG, XDM, NPT, Tejas and ASON also.
- Rerouting the Circuit for Single Route Trail as well as Diverse Route Trail.
- Switching the Circuit on either path and Changing Logical and Physical Ports.
- Knowledge about Routers, firewall, Modem, etc. Devices.
- Well known knowledge about ECI NMS L2 service.
- Tunnel creation, service creation, port change, inconsistency resolution, etc.
- Knowledge about troubleshooting of LAN and WAN Ips.
- Basic configuration knowledge of 1015 Node(SNPT create.
- Well known about protocols like IP, HTTP, HTTPS, TCP, UDP, etc.
- Responsible for day to day network support, ensuring 24/7 cover SLA’s for Customer Enterprise.
- Communication with customer and internal or backend team.
- Flexible for rotation shift job
- Working with Tata Communication Transformations Services Ltd In-Service Operation Center (SOC-PRI & SIP) Team
- Tracked customer complaints and followed up to ensure resolution was achieved.
Customer Care Executive
Silver Leaf Infotech Pvt Ltd
Pune
06.2015 - 02.2016
- Researched competitor offerings in order to remain competitive in the marketplace.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Maintained up-to-date knowledge of product lines, pricing plans, warranties.
Education
Bachelor of Computer Applications -
S.M.B.S.T. College
Sangamner01.2012
Skills
- Basics of NMS and CRM
- SDH & PDH Transmission Technology
- Crammer
- Basic Excel
- Basics of Switches
- Service Delivery
- Customer service
- Technical support
- Network troubleshooting
- Customer communication
- Customer relationship management
- Issue resolution
- Team collaboration
- Time management
- Customer queries
- Issue escalation
Accomplishments
- Received many appreciations from the Project Manager for Delivering the task in time.
- Got good feedback from the Onsite Manager regarding my work.
Current Job Location
Pune, Maharashtra
Personal Information
- Date of Birth: 06/07/88
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Playing Cricket
- Listening songs
Disclaimer
I hereby declare that all the above-mentioned details are true to the best of my knowledge.
Network Tools
- Go-Global-NM and RM Troubleshooting and Alarm Monitoring
- Tejas, ECI and Putty for CLI for routers and switches
- Handle the dockets in CRM (ticketing tool)
Experience Summary
Telecommunication Customer support role and network operation SOC Engineer, Tata Communication Transformations Services Ltd, Customer Service Executive, In-Service Operation Center (SOC-PRI & SIP), Experience in handling technical queries., Handling trouble tickets of PRI and SIP customers., SDH alarm monitoring and troubleshooting using ECI Network Monitoring System., Familiar with SDH Frame structure and knowledge of SDH alarms., Knowledge of ECI Mux like BG, XDM, NPT, Tejas and ASON., Rerouting the Circuit for Single Route Trail as well as Diverse Route Trail., Switching the Circuit on either path and Changing Logical and Physical Ports., Knowledge about Routers, firewall, Modem, etc. Devices., Well known knowledge about ECI NMS L2 service., Tunnel creation, service creation, port change, inconsistency resolution, etc., Knowledge about troubleshooting of LAN and WAN Ips., Basic configuration knowledge of 1015 Node(SNPT create., Well known about protocols like IP, HTTP, HTTPS, TCP, UDP, etc., Responsible for day to day network support, ensuring 24/7 cover SLA’s for Customer Enterprise., Communication with customer and internal or backend team.
Timeline
Customer Service Executive
Tata Communication Transformations Services Ltd
04.2016 - Current
Customer Care Executive
Silver Leaf Infotech Pvt Ltd
06.2015 - 02.2016
Bachelor of Computer Applications -
S.M.B.S.T. College