Summary
Overview
Work History
Education
Skills
Timeline
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SIDDHARTH J

Bangalore

Summary

Dynamic professional with a proven track record in customer service excellence at Concentrix and adept in technology with proficiency in SQL and Python. Leveraged team collaboration and customer relationship management skills to enhance service delivery and process efficiency. Continuously improved product knowledge, contributing to team mentorship and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Customer Service Executive

Concentrix
New Delhi
03.2024 - Current
  • Company Overview: A dynamic professional with a proven track record in customer service excellence at Concentrix, and adept in technology with proficiency in SQL and Python.
  • Leveraged team collaboration and customer relationship management skills to enhance service delivery and process efficiency.
  • Continuously improved product knowledge, contributing to team mentorship, and customer satisfaction.

Customer Service Executive

IGT Solutions
Bengaluru
03.2023 - 01.2024
  • A reliable agent works for the customers to solve their queries and issues with hotel, flight, and other activity bookings.
  • Trained agent on the Amadeus.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.

Loan Setup and Pre Purchase Reviewer

SLK Global Solutions Pvt. Ltd
Bengaluru
06.2020 - 12.2022
  • Trained and certified in correspondent loan setup, pre-purchase review, and indexing.
  • Delivering clean, complete, and accurate files to both underwriting and loan closing.
  • Reviewing the closing disclosure, initial 1003 credit reports, name, and address affidavit.
  • Performing QC for new joiners and passing feedback to the team leader.
  • Responsible for updating the LOB dashboard to showcase process performance (all loan-level SLAs, including process metrics, are demonstrated).

Education

Bachelor of Science - BCA

Reva University
Bengaluru
05-2020

Pre University

Carmel PU College
Bengaluru
06-2017

SSLC

SJR High School
Bengaluru
04-2015

Skills

  • C
  • Java Basics
  • Python Basics
  • SQL
  • Java 8 Basics
  • HTML5 Basics
  • CSS3 Basics
  • Team collaboration
  • Customer relationship management

Timeline

Customer Service Executive

Concentrix
03.2024 - Current

Customer Service Executive

IGT Solutions
03.2023 - 01.2024

Loan Setup and Pre Purchase Reviewer

SLK Global Solutions Pvt. Ltd
06.2020 - 12.2022

Bachelor of Science - BCA

Reva University

Pre University

Carmel PU College

SSLC

SJR High School

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SIDDHARTH J