Pet Pooja
Samir Barman
F&B Service
Santipur
Summary
Dynamic Senior Captain with a proven track record at The Country House, excelling in relationship building and strategic leadership. Enhanced customer satisfaction through effective complaint resolution and innovative menu development. Skilled in team management and inventory optimization, driving operational efficiency and fostering a high-performance culture.
Successful at keeping kitchen operations moving quickly and accurately to produce high-quality, attractive dishes that meet guest and business demands. Knowledgeable about labor and inventory controls, recipe development and menu planning. Title certified.
Overview
1
1
Language
5
5
years of professional experience
Work History
Senior Captain
The Country House
02.2026 - Current
- Developed schedules to optimize staff coverage during peak hours, improving workflow.
- Conducted regular quality control checks to maintain beverage consistency and taste standards.
- Collaborated with management to introduce new menu items based on customer feedback.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
Senior Captain
Town Coffee
06.2021 - 01.2026
- Led team in daily operations, ensuring exceptional customer service and product quality.
- Trained and mentored junior staff on coffee preparation techniques and equipment use.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Implemented training programs that enhanced team performance and service standards.
Education
High School Diploma -
Nrisinghapur High School
Nrisinghapur.Santipur.NadiaSkills
Relationship building
Customer relations
Strategic leadership
Team management
Software
Interests
Playing Football
Timeline
Senior Captain
The Country House
02.2026 - Current
Senior Captain
Town Coffee
06.2021 - 01.2026
High School Diploma -
Nrisinghapur High School