Samir Suman
Lead Engineer - Professional Services
Bengaluru
Summary
Passionate, value-driven with experience in leading cross-functional teams to plan, build, launch and manage world-class solutions. Blend technology skills with extensive Agile/Scrum experience, a marketing orientation and analytical abilities to evolve product strategy. Prioritize and manage multiple projects within specifications.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Lead - Solution Development
Vectorflow (Innominds)
Bangalore
10.2020 - Current
- Managed concept-to-launch of contract management front-end solution enabling real-time monitoring of data
- Ensure products meet or exceeded client expectations
- Acted as direct POC to 4 clients to gather and understand business requirements as well as implemented, tested, and deployed at client site
- Develop deep understanding of business objectives of internal and external stakeholders; ensuring that requirements and objectives are aligned to product roadmap
- Conduct design optimization and research, gap analysis, quality control, design and upgrade UI/UX.
- Monitored client interactions utilizing quality monitoring system.
- Utilized sound judgment to escalate client issues that required intervention.
- Analyzed and converted SOC alarms data to actionable insights on dashboard using Python and SQL
- Utilized sound judgment to escalate client issues that required intervention
Senior Software Engineer - Data Analytics
Yatra Online Pvt. Ltd.
Bangalore
11.2015 - 08.2020
- Implemented various split testing(A/B) procedures to improve client email content commitment and transformations
- Developed model to assess indirect volume contribution of marketing cohorts
- Executed time-series forecasting models to predict volumes, web conversion & bookings
- Classified hotels into homogeneous subgroups, extracted important features and developed total transaction value prediction model for each hotel
- Formulated city level prediction model at given discount, seasonality, and computed discount elasticity across different cities in PAN India
- Requirement analysis and work estimates
- Transformation and cleaning of data
- Design workflow logic with framework components
- Handle support issues for live clients under product as tier IV support contact.
- Pivotal in reduction of backlogs by 60-65% through eliminating unnecessary items as well as improving delivery processes by monitoring timeline to minimize client complaints
- Recommended & implemented some insights & value points which boosted the booking time, booking conversion, and customer retention on the payment page by 20-25%
Quality Analyst
Dudegenie
Bangalore
08.2015 - 10.2015
- Developed and maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Addressed non-conformance issues, pausing production to correct errors.
Senior Software Engineer
Accenture
Bangalore
06.2011 - 08.2015
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Checked client code for bugs and weaknesses using approved troubleshooting methods.
- Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
- Trained and mentored junior developers and engineers, teaching skills in Test Automation and working to improve overall team performance.
- Captured specifications, testing methods and other information for Digital project into technical manuals.
- Promoted technical leadership to entry-level and junior engineers in complex enterprise system environment.
- Worked with development teams to correct problems and run test scenarios.
- Attended Customer weekly calls to gather new enhancements and provide reports to stakeholders
- Practiced and encouraged respectful and transparent communication in interactions
Education
Post Graduate Program in Business Analytics - Data Science And Business Analytics
Great Lakes Institute of Management
Bangalore 02.2021 - 02.2022
Bachelor of Technology - Biotechnology
Amity University
Jaipur 08.2007 - 06.2011
Skills
Market & Competitor Researchundefined
Timeline
Post Graduate Program in Business Analytics - Data Science And Business Analytics
Great Lakes Institute of Management
02.2021 - 02.2022
Lead - Solution Development
Vectorflow (Innominds)
10.2020 - Current
Senior Software Engineer - Data Analytics
Yatra Online Pvt. Ltd.
11.2015 - 08.2020
Quality Analyst
Dudegenie
08.2015 - 10.2015
Senior Software Engineer
Accenture
06.2011 - 08.2015
Bachelor of Technology - Biotechnology
Amity University
08.2007 - 06.2011
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