SAMIRAN BHADURI
Kolkata
Summary
Results-oriented professional with extensive experience in Sales Operations, Business Development, and Client Management. Skilled in strategy formulation and process development for Insurance Sales, with a strong understanding of the insurance sector from sales to claims settlement. Proven ability to lead teams effectively and foster a collaborative environment that aligns individual goals with business objectives.
Overview
22
22
years of professional experience
Work History
Deputy Vice President
Gallagher Insurance Brokers
03.2025 - Current
- Large Account Management
- Promote a culture of risk awareness and accountability
- Coordinate with the risk committee on a regular basis and help to develop and oversee the implementation of new strategies to effectively reduce risks managed by clients.
- Develop and enforce company policies and procedures to assist in effective monitoring.
- Maintain direct impacts on risk-exposure for the clients and the proper level of professionalism at all times.
- Work closely with team members, as well as management to ensure open lines of communication at all times, and they may also be responsible for performing regular risk-assessments and presenting results and recommendations to the executive board for improvement.
- Customer Relationship Management: Manage relationships with key customers to review their financial circumstances & insurance needs as well as manage referrals for new prospects.
- Ensure efficient client servicing across the entire spectrum of customer life cycle
Assistant Vice President – Sales Head East
Prudent Insurance Brokers
02.2023 - 03.2025
- Large Account Management
- Promote a culture of risk awareness and accountability
- Coordinate with the risk committee on a regular basis and help to develop and oversee the implementation of new strategies to effectively reduce risks managed by clients.
- Develop and enforce company policies and procedures to assist in effective monitoring.
- Maintain direct impacts on risk exposure for the clients and the proper level of professionalism at all times.
- Manage and work closely with 3 Direct Reportees to ensure building a large prospect pipeline for the organisation
- Customer Relationship Management: Manage relationships with key customers to review their financial circumstances & insurance needs as well as manage referrals for new prospects.
- Ensure efficient client servicing across the entire spectrum of customer life cycle
Assistant Vice President – ICB : Client Servicing Head East
AON India Insurance Brokers
02.2022 - 02.2023
- Directly Responsible for Large Client Handling, Claims Servicing & Risk Management Practices for Zone East
- Client Servicing
- Claims Servicing
- Risk Analysis & Mitigation
- Insurance Policy Placement
- Business Development through Cross Sell
- New Client Acquisition
Senior Manager – Strategic Partnerships
Go Digit General Insurance Co Ltd
05.2021 - 02.2022
- Directly Responsible driving Non-Motor Business for East Zone.
- Channel Sales through Agency, Broking & Institutional Tie-Ups
- Product Development & Marketing
- Policy Placement and Underwriting
- Client Servicing
- Claims Servicing
Senior Manager – Risk Managed Accounts
Global Insurance Brokers Pvt Ltd
01.2020 - 05.2021
- Directly Responsible for generating revenue in the form of brokerage received as a result of insurance policy placement of clients with insurance companies
- Direct Sales
- Business Development
- Policy Placement and Underwriting
- Client Servicing
- Claims Servicing
Regional Practice Head – Corporate Insurance
Tata Motors Insurance Broking & Advisory Services Limited
12.2017 - 12.2019
- Directly Responsible for generating revenue in the form of brokerage received as a result of insurance policy placement of clients with insurance companies
- Direct Sales
- Business Development
- Policy Placement and Underwriting
- Client Servicing
- Claims Servicing
Chief Manager – Broking
Tata AIG General Insurance Company Limited
04.2011 - 12.2017
- Directly Responsible for generating premium across all lines of business through engagement with all Broking Houses.
- Additional responsibilities include Broker Activisation, Monitor and Control P&L for Broking Channel business, Propose & Organize VAS delivery to clients
Chief Manager – Head Marine Product Tower – East
Tata AIG General Insurance Company Limited
04.2011 - 12.2017
- Directly Responsible for Revenue, P&L, Marketing & Underwriting of Marine Insurance for East Zone comprising of states of Assam, Bihar, Jharkhand, Orissa, West Bengal & other North East States
Manager – Retention
Tata AIG General Insurance Company Limited
04.2011 - 12.2017
- Directly responsible for Pan India Customer Retention for Axis Bank Channel for Motor & Health Portfolios
Deputy Manager – Customer Services, Projects & VMU
Tata AIG General Insurance Company Limited
04.2011 - 12.2017
- Directly responsible for managing a 52 member 24x7 Call Centre Team
- Project Manager for CRM Development & Maintenance - ONYX
- Project Manager for development & implementation of CSAT Survey Tool – NPS
Agency Manager – Direct Sales Force
Birla Sun Life Insurance Company Limited
01.2008 - 04.2011
- Recruitment, training, mentoring and coaching of Life Insurance Advisors
- Generate revenue through sale of Life Insurance policies
Officer – Customer Services & Operations
Tata AIG General Insurance Company Limited
11.2004 - 02.2007
- Resolved claim-related complaints at Customer Services Help Desk, ensuring customer satisfaction and retention
- Analyzed performance data to advocate measures that enhanced departmental effectiveness
Education
Aircraft Maintenance Engineering -
Air Technical Training Insitute
Kolkata01-2001
ISC -
St. Xavier’s School
BokaroSteelCity01-1997
ICSE -
St. Xavier’s School
BokaroSteelCity01-1995
Skills
- Strategic planning
- Revenue growth
- Marketing development
- Risk management
- Claims servicing
- Policy placement
- Leadership and analytical skills
- Leadership and analytical skills
- Leadership and analytical skills
Personal Information
- Title: Business Development Business Improvement Specialist
- Date of Birth: 06/06/79
Languages
- English
- Hindi
- Bengali
Motivations
Primary focus is on achieving Business Goals through qualitative analysis of client requirements. To work and create an environment – where passion & perseverance leads to triumphs; where brilliance is inspired to flourish into excellence; where individual goals merge to form the crux of business solutions. I am a stickler for doing the ‘basics’ right – the fancy flourish will follow.
Professional Development
- Undergone workshop for Executive Effectiveness.
- Attended workshop for Auto Claim with exposure to on field Survey & claim assessment.
- Successfully completed Lean Six Sigma Green Belt Certification program.
- Hold a valid Composite Broker License.
Timeline
Deputy Vice President
Gallagher Insurance Brokers
03.2025 - Current
Assistant Vice President – Sales Head East
Prudent Insurance Brokers
02.2023 - 03.2025
Assistant Vice President – ICB : Client Servicing Head East
AON India Insurance Brokers
02.2022 - 02.2023
Senior Manager – Strategic Partnerships
Go Digit General Insurance Co Ltd
05.2021 - 02.2022
Senior Manager – Risk Managed Accounts
Global Insurance Brokers Pvt Ltd
01.2020 - 05.2021
Regional Practice Head – Corporate Insurance
Tata Motors Insurance Broking & Advisory Services Limited
12.2017 - 12.2019
Chief Manager – Broking
Tata AIG General Insurance Company Limited
04.2011 - 12.2017
Chief Manager – Head Marine Product Tower – East
Tata AIG General Insurance Company Limited
04.2011 - 12.2017
Manager – Retention
Tata AIG General Insurance Company Limited
04.2011 - 12.2017
Deputy Manager – Customer Services, Projects & VMU
Tata AIG General Insurance Company Limited
04.2011 - 12.2017
Agency Manager – Direct Sales Force
Birla Sun Life Insurance Company Limited
01.2008 - 04.2011
Officer – Customer Services & Operations
Tata AIG General Insurance Company Limited
11.2004 - 02.2007
Aircraft Maintenance Engineering -
Air Technical Training Insitute
ISC -
St. Xavier’s School
ICSE -
St. Xavier’s School