Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samish Ingole

Customer Service Executive
Nagpur,MH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Executive

Muthoot Exim Pvt Ltd
09.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.

Clerk

RTMNU
01.2023 - 08.2024
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.

Education

MBA - Operations Management

Narsee Monjee Institute of Management Studies
Mumbai, India
04.2001 -

Skills

Customer relationship management

Customer needs assessment

Issue escalation

Payment management

Customer engagement

Relationship building

Team collaboration

Call control

Documentation and notes

Client engagement

Timeline

Customer Service Executive

Muthoot Exim Pvt Ltd
09.2024 - Current

Clerk

RTMNU
01.2023 - 08.2024

MBA - Operations Management

Narsee Monjee Institute of Management Studies
04.2001 -

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Samish IngoleCustomer Service Executive