SANTHOSH BERNARD LOBO
CHANGANACHERRY
Summary
Strategic Senior Manager known for productivity and efficiency in task completion. Skilled in leadership, operational strategy, and financial management. Excel at communication, problem-solving, and adaptability to drive team success and achieve organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SENIOR MANAGER- AFTER SALES
MUTHOOT TATA ( MUTHOOT AUTOMOBILE SOLUTIONS PVT. LTD. )
KOLLAM
06.2023 - Current
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
- Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
MANAGER - SERVICE & CUSTOMER RELATIONS
VISION MOTORS PVT. LTD.
KOTTAYAM
02.2020 - 05.2023
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
SERVICE INCHARGE
VISION MOTORS PVT. LTD.
ERNAKULAM
06.2016 - 05.2020
BODYSHOP INCHARGE
MUTHOOT HONDA
ERNAKULAM
06.2015 - 05.2016
Education
B Tech. (Mechanical Engineering) -
CAARMEL ENGINEERING COLLEGE
RANNI , PATHANAMTHITTA05-2015
12TH LEVEL -
KRIST RAJ HIGHER SECONDARY SCHOOL
KOLLAM03-2011
10TH LEVEL -
SACRED HEART PUBLIC SCHOOL AND JR. COLLEGE
CHANGANACHERRY03-2008
Skills
- Partnership Development
- Strategic Planning
- Resource Allocation
- Business performance management
- Data Analytics
- Budget Oversight
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
Certification
- HOLDER OF A REGISTERED LICENCE FOR DRIVING 2 WHEELER , 4 WHEELER , HEAVY AND BADGE
Accomplishments
- NATIONAL RUNNER UP IN TATA MOTORS SKILL NEXT - SERVICE MANAGER CATEGORY
- BEST CUSTOMER RELATIONS MANAGER AWARD WINNER- VISION STAR CLUB
Websites
References
References available upon request.
Timeline
SENIOR MANAGER- AFTER SALES
MUTHOOT TATA ( MUTHOOT AUTOMOBILE SOLUTIONS PVT. LTD. )
06.2023 - Current
MANAGER - SERVICE & CUSTOMER RELATIONS
VISION MOTORS PVT. LTD.
02.2020 - 05.2023
SERVICE INCHARGE
VISION MOTORS PVT. LTD.
06.2016 - 05.2020
BODYSHOP INCHARGE
MUTHOOT HONDA
06.2015 - 05.2016
B Tech. (Mechanical Engineering) -
CAARMEL ENGINEERING COLLEGE
12TH LEVEL -
KRIST RAJ HIGHER SECONDARY SCHOOL
10TH LEVEL -
SACRED HEART PUBLIC SCHOOL AND JR. COLLEGE