Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Websites
References
Timeline
Generic

SANTHOSH BERNARD LOBO

CHANGANACHERRY

Summary

Strategic Senior Manager known for productivity and efficiency in task completion. Skilled in leadership, operational strategy, and financial management. Excel at communication, problem-solving, and adaptability to drive team success and achieve organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

SENIOR MANAGER- AFTER SALES

MUTHOOT TATA ( MUTHOOT AUTOMOBILE SOLUTIONS PVT. LTD. )
KOLLAM
06.2023 - Current
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
  • Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
  • Identified areas of improvement within existing operations through process analysis and benchmarking studies.
  • Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
  • Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.

MANAGER - SERVICE & CUSTOMER RELATIONS

VISION MOTORS PVT. LTD.
KOTTAYAM
02.2020 - 05.2023
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

SERVICE INCHARGE

VISION MOTORS PVT. LTD.
ERNAKULAM
06.2016 - 05.2020

BODYSHOP INCHARGE

MUTHOOT HONDA
ERNAKULAM
06.2015 - 05.2016

Education

B Tech. (Mechanical Engineering) -

CAARMEL ENGINEERING COLLEGE
RANNI , PATHANAMTHITTA
05-2015

12TH LEVEL -

KRIST RAJ HIGHER SECONDARY SCHOOL
KOLLAM
03-2011

10TH LEVEL -

SACRED HEART PUBLIC SCHOOL AND JR. COLLEGE
CHANGANACHERRY
03-2008

Skills

  • Partnership Development
  • Strategic Planning
  • Resource Allocation
  • Business performance management
  • Data Analytics
  • Budget Oversight

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2

Certification

  • HOLDER OF A REGISTERED LICENCE FOR DRIVING 2 WHEELER , 4 WHEELER , HEAVY AND BADGE

Accomplishments

  • NATIONAL RUNNER UP IN TATA MOTORS SKILL NEXT - SERVICE MANAGER CATEGORY
  • BEST CUSTOMER RELATIONS MANAGER AWARD WINNER- VISION STAR CLUB

Websites

References

References available upon request.

Timeline

SENIOR MANAGER- AFTER SALES

MUTHOOT TATA ( MUTHOOT AUTOMOBILE SOLUTIONS PVT. LTD. )
06.2023 - Current

MANAGER - SERVICE & CUSTOMER RELATIONS

VISION MOTORS PVT. LTD.
02.2020 - 05.2023

SERVICE INCHARGE

VISION MOTORS PVT. LTD.
06.2016 - 05.2020

BODYSHOP INCHARGE

MUTHOOT HONDA
06.2015 - 05.2016

B Tech. (Mechanical Engineering) -

CAARMEL ENGINEERING COLLEGE

12TH LEVEL -

KRIST RAJ HIGHER SECONDARY SCHOOL

10TH LEVEL -

SACRED HEART PUBLIC SCHOOL AND JR. COLLEGE

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