Sampa Ghosh
Mumbai
Summary
With 17+ years of experience in managing contingent workforce, offshore delivery, MSP, and RPO recruitment, dedicated to driving innovative talent strategies, optimizing global delivery models, and building scalable solutions to support business growth in GCC and international markets. Comprehensive expertise in talent acquisition, people management, stakeholder management, HR organizational process design & development, customer service, and operational excellence.
Overview
17
17
years of professional experience
2010
2010
years of post-secondary education
5
5
Certifications
Work History
Asst General Manager
UshtaTe
01.2024 - Current
- My current mandate with ‘UshtaTe is to manage contingent workforce management (CWM) for global clientele like Microsoft, Meta, and Atlassian
- Managing their contingent workforce process, delivery, and operation capabilities to support the MSP program
- The current topline is 36cr for around 150 contract headcounts with a 40+ members team based in Mumbai - India
- Complete ownership of Contingent Staffing SBU to achieve revenue, P&L, operational, and strategic goals
- Leading the Account Management and Delivery Teams for all MSP-based key accounts deliverables and compliances
- Strengthened relationships with existing clients by offering value-added services, resulting in a 10% increase in repeat business despite lower demand
- Successfully acquired key clients including Amazon, Uber, UST Global, and Intuit by leading strategic negotiations and delivering tailored solutions to address client needs in a competitive market
- Improved operational efficiency by 30% by implementing a new project management system (TAT and Quality control), reducing timelines by 25%, and increasing the fill ratio to 30% and response rate to 100% with quality deliverables
Global Service Delivery Manager
Adecco India
11.2022 - 01.2024
- Managed the Global HR Offshore business and delivery capabilities to support The Adecco Group's global RPO and MSP programs, driving operational excellence and strategic alignment
- As a part of the Global Transformation and Delivery Team, accountable for designing and executing offshore HR service models across Australia, Singapore, Canada, and North America
- Managed 80+ member cross-functional team in India, achieving scalable solutions, process optimizations, and exceptional service delivery enabling seamless integration of offshore operations with global initiatives
- End-to-end service delivery for global RPO and MSP programs, ensuring alignment with client expectations, SLAs, and organizational goals
- Designed and implemented scalable offshore HR service frameworks to support diverse regions, including Australia, Singapore, Canada, and North America
- Collaborated with global stakeholders to drive operational improvements, address escalations, and align offshore delivery with strategic objectives
- Achieved a 99% SLA compliance rate across all offshore HR services for key markets, significantly improving client satisfaction scores
- Delivered cost savings of 20% through process automation and resource optimization without compromising service quality
- Set up a Business intelligence (BI) report measuring effective performance metrics for global offshore delivery
- Championed the development of a centralized knowledge management system, reducing onboarding time for new team members by 3 days
Global Lead for Sourcing & Engagement
Pontoon Solutions
06.2021 - 10.2022
- My scope of work with Pontoon Solution was to manage Sourcing & delivery capabilities out of Bangalore Customer HUB to support our global RPO and MSP program and The Adecco Group at large
- As part of the Global Transformation and delivery team, accountable for driving sourcing and screening services for multiple global clients for North America, Europe, Dubai, and Singapore along with a 20 + members team based in India
- Implemented two major auto sourcing and screening processes, supporting Europe and North America from the India delivery center using the Talent Acquisition Platform, Map Recruit
- Improved cost-to-serve by approximately 70% through automation and productivity-enhancing initiatives
- Established a governance framework that enhanced team performance by over 40%
- Effectively managed stakeholders across India, the US, Europe, and APAC through regular weekly and monthly business review meetings
- Centralized sourcing and delivery for Amazon- EMEA, Chewy- America, & Emirates-UAE to be done from India
HR Business Partner & Assistant Manager -HR Operations
09.2017 - 05.2021
- Responsible for aligning people strategies with business goals and overseeing end-to-end HR operations, including onboarding, appraisals, background verification, employee queries, grievances, and exit processes
- Implemented an end-to-end onboarding process for 1200+ full-time and contractual employees
- Developed an automated background verification (BGV) framework
- Led the Prevention of Sexual Harassment (POSH) initiative and ensured compliance
- Drove employee wellness programs, increasing engagement across West and East zones
- Increased workplace diversity from 42% to 49% through DEI strategies
- Conducted regular visits to 6+ branches to gather insights for senior leadership, aiding HR strategy execution
- Improved HR policies and processes, ensuring successful audit clearances
Freelance Recruiter
Aspire and Succeed HR Firm
04.2016 - 08.2017
HR Business Partner/People Advisor & Recruitment Executive
08.2010 - 01.2016
- Implemented retention strategies, reducing attrition from 25% to 17% in 2015 by improving workplace culture, training, and mission alignment
- Launched the “Return to Work” project, increasing workplace diversity by supporting working mothers
- Managed the first-ever Recruitment Process Outsourcing (RPO) project for a leading insurance client, closing 100 positions per month and reducing Time to Fill (TTF) by 15 days for the East Zone
- Successfully recruited for global clients like Facebook, BMW, and P&G, being recognized as the best employee for low-cost recruitment methods
- Increased Employee Referral (ER) contributions from 17% to 75% through effective referral programs
- Managed a set of vendors and their deliverables to support internal hiring
Sr Recruitment Executive
First Source Solution Ltd
01.2010 - 08.2010
HR Executive
Kaizen Group of Company
06.2009 - 11.2009
Recruitment Executive
Rayon HR Solutions Pvt Ltd
09.2007 - 08.2008
Education
PGDBA - H.R
Symbiosis Centre of Distance Learning (SCDL)
B. Com - undefined
Sathaye College, Mumbai University
XII - undefined
Sathaye College, Mumbai University
X - undefined
St Thomas High School
Skills
Stakeholder Management/Client Servicing
Account Management
Process and Operation Excellence
Talent Acquisition/Service Delivery
P&L Management
AI /HRIS Technologies /VMS
Team Management
HR Operations and Policies
Certification
2011, Operation Excellence Trained from Accenture Training Team
Extra-Curricular Activities
Finalist for Mrs. India-Pride of Nation, 2017, Represented Mumbai.
Personal Information
Date of Birth: 09/07/86
Awards
- Adecco Center of Excellence Award, 2021, Process Champion for driving automation process in RPO global clients.
- Global Win4youth Ambassador, 2022-23, To drive wellness program for the Asia Pacific Region (APAC).
- Best employee award, 2014, For getting the highest number of closures through a low-cost source.
Yearsofexperience
17
Timeline
Asst General Manager
UshtaTe
01.2024 - Current
Global Service Delivery Manager
Adecco India
11.2022 - 01.2024
Global Lead for Sourcing & Engagement
Pontoon Solutions
06.2021 - 10.2022
HR Business Partner & Assistant Manager -HR Operations
09.2017 - 05.2021
Freelance Recruiter
Aspire and Succeed HR Firm
04.2016 - 08.2017
HR Business Partner/People Advisor & Recruitment Executive
08.2010 - 01.2016
Sr Recruitment Executive
First Source Solution Ltd
01.2010 - 08.2010
HR Executive
Kaizen Group of Company
06.2009 - 11.2009
Recruitment Executive
Rayon HR Solutions Pvt Ltd
09.2007 - 08.2008
B. Com - undefined
Sathaye College, Mumbai University
XII - undefined
Sathaye College, Mumbai University
X - undefined
St Thomas High School
PGDBA - H.R
Symbiosis Centre of Distance Learning (SCDL)
Similar Profiles
Shikha NishadShikha Nishad
Director of Office Operations at Information Tech Consultants Ltd-Progriz COE Pvt LtdDirector of Office Operations at Information Tech Consultants Ltd-Progriz COE Pvt Ltd
Priti SharmaPriti Sharma
Senior AVP (Senior Business Executive - Consultant), Audit and Governance at Wells Fargo International Solutions Private LimitedSenior AVP (Senior Business Executive - Consultant), Audit and Governance at Wells Fargo International Solutions Private Limited
Mohammad Kaif ShaikhMohammad Kaif Shaikh
Relationship Manager at ICICI BankRelationship Manager at ICICI Bank
Suraj SethSuraj Seth
Assistant Manager – Direct Tax at CBV & Associates LLPAssistant Manager – Direct Tax at CBV & Associates LLP
Ajay RautAjay Raut
Asst General Manager at SAMSUNG IREX INDIAAsst General Manager at SAMSUNG IREX INDIA