Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Certification
Languages
Websites
Accomplishments
Timeline
Generic
SAMPADA M

SAMPADA M

Pune

Summary

Dynamic HR and Training Consultant with a proven track record from Freelance to E-Funds, specializing in crafting engaging training programs and enhancing employee performance. Spearheaded the development of five franchises at SAMS Learning Center, demonstrating exceptional skills in Sales and Marketing, and Team Building. Expert in career counseling and customer service, consistently achieving organizational goals.

Beyond my professional endeavors, I find joy in creative pursuits like classical music, dance, and dramatics, alongside passions for cooking, animal welfare, and family time. These interests contribute to my adaptability, quick learning, and innovative leadership approach.

Overview

23
23
years of professional experience
1
1
Certification

Work History

TRAINER - HR - CONSULTANT

Freelance
01.2016 - 04.2023
  • Delivered training sessions across diverse industries and businesses
  • Implemented monitoring systems such as LMS to ensure alignment of employee performance with training protocols
  • Designed and executed engaging Sales training programs, emphasizing applied learning, and conceptual understanding
  • Incorporated real-life examples to enhance the relevance and comprehension of training concepts
  • Conducted career counseling sessions for students to assist them in determining their career paths and life goals.
  • Maintained accurate records of all training activities, including attendance, evaluations and assessments.
  • Provided feedback on employee performance during training sessions, offering constructive criticism when necessary.
  • Assessed participant knowledge and understanding of the material and adjusted training accordingly.
  • Utilized HRIS, recruitment marketing tools, and rigorous screening processes to source, screen, interview, hire, and retain top-tier talent.
  • Conducted thorough investigations to assess and address employee needs
  • Orchestrated comprehensive induction and training programs for new hires.
  • Cultivated a culture of brand advocacy among candidates.
  • Managed employee performance through personalized coaching and career counselling sessions.
  • Worked with organizations like Rotary Club, ICEDC, Antwalk, Jackstein, Unnati and Educational Institutions.

FOUNDER

SAMS Learning Center
Pune
01.2014 - 01.2022
  • Managed a spectrum of responsibilities including Sales, Marketing, Training, Administration, Operations, Curriculum Coordination, Recruitment, Orientation, Parent Counseling, and Event Management (Annual Events and Sports)
  • Established and oversaw the development of five franchise model schools in and around Pune, providing comprehensive support in Marketing, IT, Legal, Operations, and HR.

CUSTOMER SUCCESS LEAD/TRAINER

WNS Global Services
01.2006 - 01.2009
  • Provided mentorship and oversight to ensure accurate gathering and filing of information for benefit claims related to documentation of Fire & Perils, Accident & Liability, Engineering, Burglary & Theft, and Natural Calamities, benefiting both claimants and the company (IYPNB).

FOUNDATIONAL PHASE

ICICI/ZENTA/SITEL/E-Funds
07.2000 - 01.2006
  • Acquired banking expertise through experience at ICICI Bank
  • Honed customer service skills during tenure at Zenta Technologies
  • Expanded technical knowledge (Dell) through engagement at Sitel
  • Developed trainer capabilities, including Voice & Accent, Cultural, Process, and Call Coaching, through role at E-Funds International.

Education

D.Ed - Education

AIECCE

Child Psychology -

Morris Foundation

Diploma - Human Resources Management

Udemy

Skills

  • Human Resource
  • Sales and Marketing
  • Team Building
  • Training
  • Content Architect
  • Customer Service
  • Event Management
  • Career Counselling

References

Available on request

Volunteer Experience

  • Animal Welfare
  • Old Age Homes
  • Orphanage

Certification

  • Reiki Master
  • Visharad in Music
  • Train the Trainer
  • Voice & Accent Trainer

Languages

English
First Language
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Gujarati
Intermediate (B1)
B1
Japanese
Beginner
A1

Websites

Accomplishments

  • Best emerging school - 12th Ed World Conference
  • Best Facilitator - IMERT MBA Institution

Timeline

TRAINER - HR - CONSULTANT

Freelance
01.2016 - 04.2023

FOUNDER

SAMS Learning Center
01.2014 - 01.2022

CUSTOMER SUCCESS LEAD/TRAINER

WNS Global Services
01.2006 - 01.2009

FOUNDATIONAL PHASE

ICICI/ZENTA/SITEL/E-Funds
07.2000 - 01.2006

D.Ed - Education

AIECCE

Child Psychology -

Morris Foundation

Diploma - Human Resources Management

Udemy

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SAMPADA M