Sampath Kumar
Senior Manager - Supply Chain Solutions
Bengaluru
Summary
Versatile Senior Manager specializing in supply chain solutions and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
22
22
years of professional experience
5
5
Languages
Work History
Senior Manager - Key Account Management
Delhivery Limited
06.2017 - Current
- Drove account revenue generation, secured new contracts, existing contract renewals, negotiated pricing, and service terms with clients to achieve profitable, continuous growth for the company.
- Monitored P&L and planned strategies with stakeholders and optimized account profitability quarterly.
- Served as the main point of contact for key clients, built strong relationships, and served as the primary executive interface between the client and the company.
- Developed and implemented strategic supply chain and distribution plans that meet the unique needs of key accounts.
- Coordinated and optimized supply chain processes, warehouse operations, and inventory management to ensure timely deliveries and stock availability.
- Collaborated with various departments, such as sales, operations, finance, security, and regulatory, to execute account operation strategies and resolve issues.
- Monitored key performance indicators (KPIs) and service levels for assigned accounts, and performance trends.
- Acted as a hands-on problem solver for clients, addressing complaints, grievances, and operational challenges to ensure client satisfaction.
- Collaborated with product development teams to provide feedback and insights from clients, contributing to the development of new products and services.
Verification Executive (APAC)
First Advantage Global Operating Center Pvt Ltd
08.2014 - 04.2016
- Conducted comprehensive background screening of individuals.
- Ensured compliance adherence with regulatory standards and company policies.
- Worked closely with internal stakeholders, Background verification specialists, and vendors to gather and verify information from various sources.
Quality Analyst
Neilmed Devices Pvt Ltd (US Based)
10.2010 - 12.2013
- Monitored quality & standard operating processes.
- Monitored warehouse stocking / restocking. Shipping & handling operations.
- Investigated customer complaints and product issues.
- Identified inefficiencies and suggested enhancements to processes.
Event Organizer
Planet Sports (Partnership)
12.2008 - 09.2010
- Planned and executed corporate sports events.
- Coordinated with agencies for Branding & Advertisements.
- Planned budget & expenses.
- Retained clients.
Sr. Customer Care Consultant
AOL India Pvt Ltd (US Based)
11.2006 - 10.2008
- Provided excellent customer service and resolved customer issues, resulting in top ratings on customer satisfaction surveys
- Effectively resolved tech / operational concerns.
- Conducted customer surveys to identify customer needs and preferences, resulting in improved customer satisfaction.
- Trained new joiners.
Sr. Customer Service Representative
C-Cubed Solutions Pvt Ltd (US Based)
11.2003 - 10.2006
- Handled high-volume of customer inquiries in a professional and timely manner
- Monitored customer feedback and identified areas for improvement.
- Ensured customer loyalty and satisfaction through excellent customer service.
Education
Graduate Diploma - Busines Administration (Correspondence)
Russels School of IMST
04.2010
Pre-University - undefined
Dr B.R.Ambedkar First Grade College
04.2000
SSLC - undefined
United Mission High School
04.1998
Skills
- Proficient time management
- Skilled at prioritizing concurrent responsibilities
- Flexibility in changing environments
- Collaborative work experience
Interests
Movies, Outdoor Games
Details
- Bengaluru
- India
- 9916812622
- Sam4rule@gmail.com
Section name
- Marital Status
- Married
- DOB
- Dec 1981
Timeline
Senior Manager - Key Account Management
Delhivery Limited
06.2017 - Current
Verification Executive (APAC)
First Advantage Global Operating Center Pvt Ltd
08.2014 - 04.2016
Quality Analyst
Neilmed Devices Pvt Ltd (US Based)
10.2010 - 12.2013
Event Organizer
Planet Sports (Partnership)
12.2008 - 09.2010
Sr. Customer Care Consultant
AOL India Pvt Ltd (US Based)
11.2006 - 10.2008
Sr. Customer Service Representative
C-Cubed Solutions Pvt Ltd (US Based)
11.2003 - 10.2006
Pre-University - undefined
Dr B.R.Ambedkar First Grade College
SSLC - undefined
United Mission High School
Graduate Diploma - Busines Administration (Correspondence)
Russels School of IMST
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