Summary
Overview
Work History
Education
Skills
Timeline
Generic
Samrah Ahmad

Samrah Ahmad

SME
Lucknow

Summary

I have 5 years of experience as a Customer care representative in Startreck India Pvt Ltd inAmazon process with both call and chat slots .

Along with the same , I have wored as an SME in the Startreck India Pvt Ltd for 3 years.

Overview

1
1

English

2
2

Hindi

Work History

SME Team Leader

Startreck India Pvt Ltd
  • Mentored new employees, providing comprehensive onboarding support and guidance to ensure smooth integration into the team.
  • Facilitated regular team meetings to review progress, discuss challenges, and devise solutions for continuous improvement.
  • Increased customer satisfaction levels by ensuring timely delivery of high-quality products and services.
  • . Improved overall team morale with regular recognition of individual accomplishments and provision of constructive feedback to encourage continuous improvement.

Education

Bachelor of Arts -

Isabella Thoburn College
Lucknow

Skills

Training and mentoring

Strategic thinking

Creative solutions

Strong analytical skills

Timeline

SME Team Leader

Startreck India Pvt Ltd

Bachelor of Arts -

Isabella Thoburn College
Samrah AhmadSME