SAMRAT BANERJEE
General Manager BFS L&D
Gurugram
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
19
19
years of professional experience
Work History
General Manager BFS L&D
WNS Global Services
3 2023 - Current
- Spearheaded the development, implementation, delivery, and evaluation of domain-specific training programs for Financial Crime, Investment Banking, Mortgage, Fintechs, and Retail and Commercial Banking
- Managed a 50+ member training team responsible for Back office, Middle office, and Customer Servicing functions across multiple locations
- Oversaw Knowledge Transition training for onsite and offshore teams
- Created and deployed experiential learning modules to enhance user experience
- Developed online training modules utilizing Content Authoring and Instructional Designing tools
- Fostered customer delight and nurtured long-term business relationships to drive continued prospects
- Cultivated strong relationships with clients and Operations team to align development needs with business goals and objectives.
Deputy General Manager Training - BFS
Cognizant Technology Solutions India Ltd
07.2017 - 03.2023
- Executed training strategy aligned to business outcomes, resulting in a 20% increase in employee productivity
- Developed, implemented, delivered, and evaluated BFS specific training modules, ensuring alignment with organizational objectives
- Facilitated and managed knowledge transition training from both onsite and offshore locations, ensuring seamless transfer of expertise
- Created impactful online training modules using Content Authoring and Instructional Designing tools, enhancing accessibility and engagement
- Cultivated customer delight and fostered long-term business relationships, contributing to sustained business prospects
- Established and maintained robust relationships with clients and operations team, gaining insights into their business goals and development needs.
Manager - Training
State Street Syntel Services
11.2010 - 01.2012
- Responsible for effective implementation, delivery and evaluation of specific training modules like Fund Accounting, Reconciliation, Middle Office and Back Office operations etc
- In a timely manner for new hires and existing employees
- Handling a team of 16 trainers
- Conversion of e-learning modules on domain topics across business functions
- Managing a team of 4 developers working on content authoring tools line Captivate, Epiplex 500, Elicitus s Raptivity to convert the modules into e- Learnings
- Have experience in developing online modules individually, starting from conceptualization to storyboarding and development
- 5 months onsite project experience for development of classroom training module for healthcare client in US and conducting TTT during handover phase
- Overseeing all Regulatory training and certifications and ensuring 100% compliance
- Handling internal and external audits as well as Client Meetings
Training Manager
Anand Rathi Securities Limited
02.2012 - 07.2017
- Conducting various kinds of training modules for the whole Western Region branches, clients and Franchisee’s of Anand Rathi Group
- Delivering Behavioral Training to the senior and middle management cadre for skill enhancement covering Personality Development, Communication Skills, Conflict Management, Interpersonal Skills, Team Building, Leadership and Creative Thinking
- Product Training: Equity Basics s Advanced, Mutual Funds, Insurance Training, Commodity s Currency Training
- Also, preparing the candidates for NCFM tests.
Regional Training Manager
India Infoline Limited
09.2007 - 01.2010
- Conducting various kinds of training modules for the whole Eastern Region branches of India Infoline Ltd
- Training new and existing employees on various topics of Soft Skills (Customer service, relationship management, selling skills, negotiation skills) and Domain (Equity basics, risk management, back-office processes) and ensuring increase in productivity post training
- Co-ordinating with business partners like Insurance Companies, MF’s etc to leverage their capabilities in training IIFL staff Content Development on some specific topics related to the Equity Market.
Senior Relationship Manager
Indiabulls
02.2007 - 08.2007
- Identify and acquire potential HNI customers for the Priority Circle Group of Indiabulls for its Online Trading Account
- Handling HNI clients and constantly developing customer base in the financial sector
- Managing portfolios of HNI clients and giving them regular updates on the market conditions daily and providing them technical and fundamental news.
Executive Trainer
NIS Sparta Limited
04.2005 - 01.2007
- Product Knowledge Training: Training imparted to the staff on the various products of the client
- Thorough knowledge is being provided to them on the benefits and components of the products of the client
- Process Training: Customized processes like Retail Automation Software Retalix, TCH (petro cards), WIS and GRN are being imparted to the staff through classroom as well as on-the-job training
- Business Operations s Functional Training: Training the people on the business of the client
- Its operations and functional activities
- Ensure proper coordination between the Retail Outlet s Head Office by implementing automation support at the site.
Education
B.Tech in Computer Science -
Bengal Institute of Technology and Management, Viswa Bharati University
Skills
Customer Relationship Management
Timeline
Deputy General Manager Training - BFS
Cognizant Technology Solutions India Ltd
07.2017 - 03.2023
Training Manager
Anand Rathi Securities Limited
02.2012 - 07.2017
Manager - Training
State Street Syntel Services
11.2010 - 01.2012
Regional Training Manager
India Infoline Limited
09.2007 - 01.2010
Senior Relationship Manager
Indiabulls
02.2007 - 08.2007
Executive Trainer
NIS Sparta Limited
04.2005 - 01.2007
General Manager BFS L&D
WNS Global Services
3 2023 - Current
B.Tech in Computer Science -
Bengal Institute of Technology and Management, Viswa Bharati University
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