Qualys
SAMRAT MANDAL
Kolkata
Summary
Technical lead Result-oriented & Visionary Professional; Targeting Assignments in Leading Organization. Technical Lead adept at integrating resources into business operations and developing innovative technical solutions to diverse issues. Strong history of managing highly effective teams to execute complex projects within stringent timeframes.
WINDOWS ADMIN||POWERSHELL SCRIPT||HARDWARE || NETWORKING || ITIL||SCCM||VMware ADMIN||DELL WYSE
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Technical Lead
Tata Consultancy Services
Kolkata
11.2021 - Current
- · DELL Wyse Admin
- · Managing and upgrading Wyse Management server.
- · Vulnerability remediation for windows 10 Machine
- · Patch Creation and Deployments from DELL WMS and SCCM
- · PowerShell Scripting for automation of EUC task
- · Building image buddle for Windows 10 IOT device
- · AD Group Policy Troubleshooting and Applying GPO for IOT devices to remediate high risk Vulnerability
- · High Level Microsoft Outlook Mail Client troubleshooting
- · Printer Configuration and creation.
- · Printer Certificate Creation
- · SCCM Client Troubleshooting
- · Monitor VDI performance
- · VMware agent upgrade
- · Perform Deep Dive Analysis on VDI related issues.
- · VDI Creation and Decommission.
- · Provide research and data findings to L3 when escalating.
- · Investigation of Troubleshooting Patch Related Issues
- Performance Troubleshooting of Endpoints
- Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
Service Delivery Coordinator
DXC Technology
Bangalore
03.2020 - 11.2021
Help Desk Senior Associate
NTT DATA
Bangalore
02.2019 - 03.2020
Delivery Coordinator
Quantum Leap Consulting Pvt. Ltd, Tata Consultancy Services
11.2017 - 02.2019
Technical ServiceAssociate
Concentrix
03.2016 - 11.2017
Education
MBA - Operations Management
ITM Bangalore
Bngalore Karnataka 01.2018 - 01.2021
B.Tech -
DR MGR Educational & Research Institute
Chennai Tamil Nadu 01.2011 - 01.2015
Skills
Excellent Communication skills
Basic Telecom GSM, WLL, C-DOT, OCB Exchanges- 2012-06
Microsoft office 365
Active Directory And GPO
PowerShell Scripting
Service Now Reporting
SCCM Admin
VMWARE Admin
DELL Wyse Management Admin
Citrix Administrator
Print Server Management
ITIL
Vulnerability Management
Windows Administrator
IP-Packet OSI Protocol Model
Windows Administrator
Accomplishments
- Vocational Training at BSNL India
- Completed the ITIL Certification
- Completed Microsoft Azure Administrator Beginner
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
V Center
DELL Wyse Management Suits
Service Now CMDB
NEXT GEN
Big Fix
SCCM
Timeline
Technical Lead
Tata Consultancy Services
11.2021 - Current
Service Delivery Coordinator
DXC Technology
03.2020 - 11.2021
Help Desk Senior Associate
NTT DATA
02.2019 - 03.2020
MBA - Operations Management
ITM Bangalore
01.2018 - 01.2021
Delivery Coordinator
Quantum Leap Consulting Pvt. Ltd, Tata Consultancy Services
11.2017 - 02.2019
Technical ServiceAssociate
Concentrix
03.2016 - 11.2017
B.Tech -
DR MGR Educational & Research Institute
01.2011 - 01.2015