Samreen Ayesha

➢ Assisting the customers with the Onboarding sessions over meetings for the new or renewal licensing models.
➢ Responsible for smooth conduct of overall transitions of the customers from one Cloud environment to another.
➢ Educating the clients for the new licensing models over meetings on various tools like Teams, Adobe connects, Blue-Jeans.
➢ General walkthroughs of the adobe tools included in Adobe Creative Cloud Desktop apps and the main Admin console.
➢ Connect with the Admins of the organizations in context to the expiring serial numbers and assist them with the working of Various check tools using Microsoft SCCM and Apple ARD.
➢ Keeping regular checks on the complete deployment of the Licenses and scheduling check-in meetings with the admins post the onboarding sessions.
➢ Communicating and arranging detailed sessions based on How To's for Single sign-on usage, AWS, ADFS, OKTA, and Azure for the deployment options with the clients.
➢ Helping admin with their successful application deployment over the cloud environment
➢ Help them to create a service account to access the Adobe Admin console
➢ Provide assistance for successful cloud migration, Provide infrastructure as a service.
➢ Merge user’s Environment with Adobe Environment so that they can use the Adobe Cloud services
➢ Developing a Positive Business - client relationship with the Clients at the Business level and keeping a regular proactiveness in their requirements from the Business.
➢ Coordinating with cross-functional teams such as the Engineer team, and Assignment teams to resolve customer’s requirements.
➢ Keeping a track of customer interactions and highlighting the improvements required.
➢ Have been playing a key role between the Client and the Support system of Adobe to help the clients with their technical requirements.

➢ Taking care of the Client’s queries as an SME for the customers who are already onboarded and facing issues with the technical aspect of the tools.
➢ Additional Tools:- Grefana, Hendrix, AAUI, ABO, LWS and reseller Console

• ACCOUNTABILITIES Working in a retail environment involving troubleshooting of Retail Assemble “POS-Point
• Of sale” with the inclusion of guiding client through corrective steps; Escalating problem to second level; Tracked status of problems and solutions
• Monitor all installed systems, Install, configure, test, and maintain operating systems, application software and system management tools Monitor and test application performance for potential bottlenecks and possible solutions
• Monitoring the health of Server (Rack Servers) assembly setup in the retail environment along with working on replication of the virtual machines and versioning of the files
• Usage of Hyper-V Manager to work upon the S-com Alerts generated in case of low memory usage or a machine working on failover
• Usage of the command line interface (CLI) for executing queries to be performed on the devices along with operations to be performed on Remote host Server(RHS) Monitoring the power and configuration state of the server by access the integrated access control (Id-Rac) Tracked low to high priority incidents across the entire problem lifecycle and drove them to closure in accordance with the service level agreements
• Ticketing Client User- Service Now

• RESPONSIBILITIES & ACCOUNTABILITIES
• Troubleshooting on Routers and switches
• Provide L1 support Proven working experience in installing, configuring and troubleshooting on
• Network devices Like routers and switches, Extenders, Modems
• Assisting Us Based Customers over the calls and Emails
• Handling issues related to the client’s peripheral devices like computers, Printer etc
• Reproducing customers issues in Lab to further Facilitate then with timely resolutions or workarounds
• Generating tickets, Escalation of the tickets to the different team and documentation on particular
• CRM tool provided by the organization
• Follow-up with the customers until the issue stands resolved.