Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Samreen Sultana Shaheen

Hyderabad

Summary

Dynamic professional with a proven track record at Cognizant, specializing in client support and effective communication. Expertise in issue resolution and rapid learning in fast-paced environments. Strong focus on team development and task prioritization, ensuring exceptional service delivery and client satisfaction. Committed to achieving outstanding results in every interaction.

Overview

10
10
years of professional experience

Work History

Associate for Non-voice process

Sutherland Global Services
Nacharam
05.2023 - Current
  • Responsible for solving queries of US Customers through chats and email.
  • Provide exceptional customer support while communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions.
  • Resolve tickets through chats. Analyze customer reported information to identify problems and concerns.
  • Perform problem research and testing when necessary.
  • Deliver high quality and timely resolutions to problems.
  • Initiate follow-up to other service areas when appropriate.
  • Perform other duties and responsibilities as necessary.

Process Executive - Voice

Cognizant Technology Solutions India Private Limited
05.2021 - 04.2022
  • Company Overview: Cognizant
  • I used to call to the business and asked what are the changes they want to make on their business web portal page and I used to jot down the details and edit it accordingly to their business requirements
  • I was able to offer outstanding customer service to clients
  • Excellent oral and written communication skills
  • A keen eye for detail for accuracy
  • A customer oriented and hard work individual
  • Cognizant

English and Science Teacher

Vidyaa Bharati High School
01.2015 - 01.2019
  • Planning course material and activities according the lesson
  • Assessing the students' progress such as homework, exam grades etc
  • Building trust relationship with students, parents and other staff
  • Manage classroom crises and resolve conflict
  • Knowledge of various teaching methods
  • Exceptional organisation and communication skills
  • Dedication to students and education
  • Created daily lesson plans and learning activities for students based on national, local and school standards in science education and research and knowledge of development behaviour.

Education

Bachelor of Commerce -

ST PIOUS WOMENS DEGREE COLLEGE
IN
03.2016

Intermediate (+2) - Commerce, Economics, Civics

ST ANN’S COLLEGE
Habsiguda, IN
03.2013

S.S.C. -

Vignan High School
Habsiguda, IN
03.2011

Skills

  • Effective communication
  • Client support
  • Motivated self-starter
  • Team development
  • Task prioritization
  • Flexibility
  • Rapid learning
  • Optimistic outlook
  • Issue resolution

Languages

  • English, Fluent
  • Urdu,Hindi,Telugu

Personal Information

Nationality: Indian

Marital Status: Married

Timeline

Associate for Non-voice process

Sutherland Global Services
05.2023 - Current

Process Executive - Voice

Cognizant Technology Solutions India Private Limited
05.2021 - 04.2022

English and Science Teacher

Vidyaa Bharati High School
01.2015 - 01.2019

Bachelor of Commerce -

ST PIOUS WOMENS DEGREE COLLEGE

Intermediate (+2) - Commerce, Economics, Civics

ST ANN’S COLLEGE

S.S.C. -

Vignan High School

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Samreen Sultana Shaheen