Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samson G

Bangalore

Summary

Dynamic Project Lead adept at driving high-performing teams and enhancing customer satisfaction. Skilled in KPI tracking and resource planning, I excel in stakeholder engagement and delivering timely results. My meticulous attention to detail and strong communication skills ensure successful project execution and client relationships.

Overview

7
7
years of professional experience

Work History

Project Lead

Bright Bridge Infotech Pvt Ltd
Coimbatore
03.2025 - Current
  • Led high-performing delivery team, fostering collaboration, accountability, and career development.
    Oversaw recruitment and onboarding processes to ensure swift integration of new team members.
    Tracked KPIs including project health, utilization rates, revenue forecasts, and customer satisfaction across multiple cloud projects.
  • Assigned tasks to team members and monitored progress.
  • Facilitated communication among cross-functional teams in order to achieve deliverables on time.
  • Performed risk assessments, identified risks, developed mitigation strategies, and monitored risk status on a regular basis.
  • Analyzed customer requirements in order to develop solutions that meet their needs.
  • Monitored costs associated with each project in order to maintain budget objectives.
  • Created project performance reports for management review.
  • Conducted regular meetings with key personnel to discuss progress and address any issues.

Project Coordinator

Kaseya Software India Pvt, LTD.
02.2023 - Current
  • Supported project managers in planning and executing various projects.
  • Coordinated project meetings and maintained minutes.
  • Tracked project progress and communicated updates to stakeholders.
  • Assisted in the development of project documentation.
  • Liaised with cross-functional teams and external vendors.
  • Conducted research and analysis to support decision-making.
  • Demonstrated strong organizational and multitasking skills.

Client Service Specialist (Invoice Consultant)

SAP-Concur
04.2019 - 07.2021
  • Cultivating long-lasting relationships with clients based on trust and a solid understanding of business needs.
  • Initiating and amending the Invoice Processing guidelines to be followed by the operations team based on the client preference.
  • Providing strategies on client's concerns with products or services to resolve problems and drive sales.
  • Providing monthly stats of the overall progress.
  • Suggestions on tool enhancement.
  • Root cause analysis and quality delivery.
  • Providing feedback/coaching to the operation team members.
  • Ensuring services are delivered in a timely manner (24-48 hours business days).
  • Frequent virtual meetings with high-profile clients on the overall progress.
  • Initiated calibration sessions with the global operations team on any updates.

Invoice Processing Auditor

SAP-Concur
02.2018 - 03.2019
  • Completing audits by thoroughly validating the values by following client's specific guidelines.
  • Prepared working papers, reports, and supporting documentation for audit findings by using Concur Tool.
  • Maintained professional knowledge by attending 5 calibration and workshops annually.
  • Developed and implemented corrective actions to provide quality service.
  • Concur Audit Review expenses, identify issues, and stay compliant.
  • Use electronic invoice processing to drive efficiency.
  • Use optical character recognition (OCR) to digitize paper invoices and standardize records.

Education

BBA - Finance

Baldwin's Methodist College
Bangalore
01.2017

Skills

  • MS Office (MS Excel, MS Word, and MS PowerPoint)
  • CRM Tools - Salesforce & SAP Concur
  • Project Management Tool - Mondaycom
  • Resource Planning
  • Gantt
  • Kaban Charts
  • Agile and Waterfall Methodologies
  • Project template & Runbook creation
  • Scheduling Software - Calendly
  • Zendesk
  • Sharepoint
  • Strong interpersonal skills
  • Strong communication skills
  • Stakeholder engagement skills
  • Ability to analyze complex issues
  • Implement effective solutions
  • Meticulous attention to detail
  • KPI tracking
  • Good prioritization skills
  • Time-management skills
  • Ability to work under pressure
  • Take ownership of tasks
  • Ensure timely delivery of results
  • Collaborative mindset

Languages

  • English
  • Hindi (Read and Write)
  • Tamil (Speak)

Timeline

Project Lead

Bright Bridge Infotech Pvt Ltd
03.2025 - Current

Project Coordinator

Kaseya Software India Pvt, LTD.
02.2023 - Current

Client Service Specialist (Invoice Consultant)

SAP-Concur
04.2019 - 07.2021

Invoice Processing Auditor

SAP-Concur
02.2018 - 03.2019

BBA - Finance

Baldwin's Methodist College

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Samson G