Overview
Work History
Education
Skills
Projects
Timeline
Generic

Samsrith Raman

Hyderabad

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Amazon
Hyderabad
08.2022 - 02.2023
  • Maintained comprehensive records of 1000+ client interactions per week, achieving 100% adherence to compliance standards and improving data accuracy by 20% for regulatory audits
  • Documented over 1,000 + customer interactions monthly with 99.9% accuracy, ensuring strict compliance with industry regulations and enhancing the quality of customer service reports
  • Resolved complex customer issues, maintaining a 95% satisfaction rate and contributing to a 10% increase in customer retention.

Education

Bachelor of Science - Computer Science

North East Frontier Technical University
Aalo, West Siang
08-2021

Skills

  • HTML
  • CSS
  • JavaScript
  • java
  • oops concepts
  • DOM
  • React js
  • Redux
  • JQuery
  • Bootstrap
  • Tailwind
  • Nodejs
  • Typescript
  • Express js
  • RESTful APIs
  • JWT Authentication
  • SQL
  • MySQL
  • MongoDB
  • Mongoose
  • Git
  • GitHub
  • Postman
  • Version Control
  • Data Structures and Algorithms
  • Responsive Design
  • API Testing
  • XML

Projects

E-Commerce project :

  • Architected Full-Stack Solution: Led the end-to-end development of a comprehensive e- commerce web application utilizing the MERN stack (MongoDB, Express.js, React, Node.js), ensuring a seamless and intuitive user experience across all devices.
  • Engineered Robust Authentication: Designed and implemented advanced authentication and authorization protocols using JWT, fortifying account security and protecting sensitive user information., Executed Responsive Interface Design: Crafted a highly responsive and adaptive user interface, optimized for both desktop and mobile platforms, significantly boosting user engagement and satisfaction.
  • Enhanced Data Security Measures: Implemented stringent data security practices, including the use of environment variables and rigorous input validation, to safeguard user data and mitigate security risks.
  • Github :https://github.com/samsrith369/E-commerce

Notes-App:

  • Developed a full-stack note-taking application using the MERN stack (MongoDB, Express.js, React.js, Node.js), implementing CRUD operations (Create, Read, Update, Delete) for efficient data management.
  • Integrated JWT (JSON Web Tokens) for secure user authentication and authorization, ensuring data privacy and secure access control.
  • Github : https://github.com/samsrith369/Notes-App

Timeline

Customer Service Associate

Amazon
08.2022 - 02.2023

Bachelor of Science - Computer Science

North East Frontier Technical University

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