Samuel Joseph Sathuri

Nsight is a leading global technology consulting firm focused on accelerating digital transformation to create winning business solutions and strategies.

• Led key initiatives within the Center of Excellence (CoE) team by managing solution projects, partnership management, weekly/Monthly reporting, RFP & RFQ Documents, pre-sales efforts.
• Collaborated with management to develop tailored solution architectures to meet client needs and objectives.
• Worked closely with the technical team to automate billing and invoicing processes on the NetSuite platform, demonstrating hands-on expertise in custom form creation, records, transactions, analytics dashboards, roles & permissions configuration.
• Utilized NetSuite Analytics Workbook to perform data analysis by employing various visualization techniques.
• Administered Oracle Identity & Security Management and the Oracle Autonomous Database System, ensuring robust-data security and system performance.
• Designed and developed comprehensive Sales & Financials dashboards using Tableau, providing actionable insights to the executive team.
• Created dynamic and interactive Tableau dashboards to monitor key performance indicators (KPIs).
• Utilized advanced Tableau features, including calculated fields and level of detail expressions, to customize visualizations and meet specific business needs.

Project1: N-Hub - Chatbot Development & Deployment

Overview:

• Led creation of intelligent chatbot using Google Dialogflow to streamline employee interactions. Chatbot, integrated with employee portal, handles queries across HR, IT, Finance, Marketing, and other departments, reducing reliance on multiple channels.

Technology Stack: Google Dialogflow, JAVA (for Intent Payload).

Keypoints:

• Developed chatbot with Google Dialogflow, incorporating NLP and machine learning for natural conversations.
• 9 primary intents for HR, IT, Finance, Marketing, Delivery, Admin, RMG, etc with relevant sub intents and entities were included.
• Handles both text and voice conversations, offering precise responses and efficient query routing.
• Significantly decreases employee effort, enabling self-service and enhancing overall Employee Experience.
• Integrated seamlessly with employee portal for easy access.
• Implemented in 2022, serving 300+ employees across regions.

Key Achievements:

• Improved employee experience with quick query resolutions.
• Reduced HR and IT case volume by 30% in six months, promoting self-service.
• Minimized employee effort and dependence on human agents.
• Positive employee feedback on chatbot's utility and effectiveness.

Project2: Database Application for chemical manufacturing industry

Overview:

• Designed, developed, and implemented robust database application for prominent chemical manufacturing industry leveraging Platform-as-a-Service (PaaS) stack.

Technology Stack - Hooperlabs (Platform-as-a-service)

Keypoints:

• Designed and developed database table design for chemical product formulation.
• Created robust table schema with clear understanding of tables and their relationships.
• Built custom forms with various functions to facilitate storage of product data.
• Implemented Advanced Search Criteria (Key Word), Version Control, Bulk Upload, Reporting, and Approval Workflows.
• Enabled Advanced Search Criteria (Key Word), Version Control, Bulk Upload, Reportings & approval Workflows.

Key Achievements:

• Leveraged Hooperlabs, Platform-as-a-Service (PaaS) stack, for rapid development completed within 2-3-week timeframe.
• Successfully reduced implementation costs by 60% by choosing PaaS while meeting all client requirements.
• Streamline and Handle chemical product formulas, Bill of Materials (BOM) and their making procedures.

Project3: Excel Data Processing and Automation

Overview:

• I designed and implemented robust Python script for Excel data processing and automation within context of Excel Automation task for business scenario. Primary objective was to efficiently handle and manipulate data from multiple sheets of Excel file related to shipment and components.

Technology Stack - Python, Excel

Keypoints:

• Developed Python script for Excel data processing and automation.
• Utilized pandas library for efficient data manipulation.
• Processed data from multiple sheets, performed data transformations, and calculated new column.
• Exported processed data to new Excel file.
• Implemented date formatting and grouped data based on vendor preferences.
• Automated creation of vendor-specific output files in designated directories.
• Demonstrated proficiency in handling Excel data and automating file management tasks using Python.

Key Achievements:

• Automated process, streamlining vendor-specific data distribution.
• Increased productivity by 30% by automating Ad-Hoc manual process.

Project4: Easy Portal - GUI Application

Overview:

• Engineered Python and Tkinter-based graphical user interface (GUI) application facilitating swift access to vital portal links for enhanced employee efficiency. Application's tabbed interface and intuitive buttons streamline link organization, ensuring quick and effortless navigation.

Technology Stack: Python and Tkinter GUI framework, Powershell to convert .py to .exe file.

Keypoints:

• Developed with Python 3 and Tkinter, featuring tabbed interface for efficient link organization.
• Buttons within main window seamlessly open links in default web browser.
• Tkinter style configure applied for customized styling of tabs, buttons, and text.
• Easily extensible, allowing addition of new tabs and buttons for expanded functionality.
• Streamlines access to crucial portals with one-click functionality, boosting employee productivity.
• Modularized code for reusable functions, enhancing maintainability.
• Substantially reduces time employees spend searching for portal links.
• Transformed Python file into executable (.exe) file for convenient distribution and use on Windows platforms.

Key Achievements:

• Rapid development completed within 2-week timeframe using Python and Tkinter.
• Intuitive tabbed interface ensures easy navigation for users.
• Effortless link access in default browser without additional configuration.
• Successfully adopted and deployed to 50+ employees within organization.
• Improved accessibility to all portals from centralized location.
• Achieved remarkable 50% reduction in time spent searching for links, enhancing overall efficiency.

(IT Solutions Firm) Client Centric company with experienced consultants extremely focused in critical areas implementing cutting edge technologies with modern approaches.

• Facilitated project requirement elicitation, process modeling, and oversaw planning and monitoring throughout application development lifecycle.
• Produced comprehensive Business Requirement Documents (BRDs), along with visual aids such as process flows, flowcharts, swimlane diagrams, and change request documents to document project details effectively.
• Translated intricate business requirements into non-technical language, ensuring clear and concise communication with development, operations, and leadership teams.
• Collaborated closely with Project Management Office (PMO) team to uphold project management standards, ensuring alignment with organizational objectives.
• Conducted data collection and analysis from Talent Acquisition (TA), Human Resources (HR), and Sales teams,utilizing insights to construct interactive dashboards that provided valuable information to leadership team.
• Managed Resource Employee timesheet management system, ensuring accuracy and adherence to timelines.
• Demonstrated strong organizational skills by efficiently handling research and project tasks, consistently meeting established deadlines.

Brand Protection /Suspect Brand: The process of protecting the intellectual property ( of companies and their associated brands against counterfeiters, copyright pirates, and infringement of other types of IP, such as patents, design rights, color mark and trade dress across 14 marketplaces.

Match Only Process: The process to find and eliminate duplicate listings to prevent the same product from appearing multiple times and diminishing the customer experience, as Amazon catalog features products sold by many sellers.

• Conducted thorough investigations into product details to safeguard intellectual property against counterfeiters and copyright infringements.
• Employed ETL/Hubble database tools to extract product-level data and executed audits for comprehensive analysis.
• Executed SQL queries to extract live product catalog data from specific database.
• Audited 8000 products daily for counterfeit products sold on amazon catalog.
• Generated in-depth reports on counterfeit /infringing products in Excel, employing Pivot tables and dashboards for enhanced visualization and insights.
• Fostered collaboration with stakeholders to enhance process quality and boost productivity, ensuring alignment with organizational goals.
• Proficiently managed SOD/EOD reports, team leave management, and catalog operations reports, streamlining operational efficiency.
• Leveraged Tableau to analyze extensive datasets, enabling categorization and organization of product details for informed decision-making.
• Streamlined usage by creating organizational systems for newly digitized records and documents

UK Trainline Process: Trainline is the world's leading independent rail and bus travel platform.

• Delivered customer support for UK Trainline Process, addressing wide range of customer inquiries and issues encompassing trains, ticket fares, refunds, disruptions, and related matters.
• Managed escalation calls, chats, and emails, employing effective communication and problem-solving skills to retain and satisfy customers.
• Operated in dynamic, high-volume environments to provide skilled assistance to more than 80 customers each day