PAUSHALY SARKAR

SME (2021 - present):

• Executed responsibilities as a Subject Matter Expert and assistant team lead, supplying thorough guidance and mentorship in utility projects, involving people management, driving performance outcomes, refining interpersonal skills, coordinating client interactions, assessing team scores, upholding KPIs, and sharing expertise to support personal growth within the organization.
• Managed team performance through regular feedback, performance reviews, and targeted training initiatives.
• Ensured adherence to quality assurance standards and compliance requirements, conducting thorough code reviews and testing to maintain high levels of product quality.

BACKUP TRAINER (2023):

• Executed regular knowledge-sharing sessions to enhance understanding of intricate systems and processes.
  Produced detailed documentation to support training efforts and ensure clarity. Provided training in the absence of the primary trainer, ensuring an uninterrupted educational flow.
• Conducted on-the-job training to reinforce theoretical knowledge with practical application, and completed a project with the same.
• Functioned as a PIP trainer, focusing on improving employee performance and skills.
  Designed training resources that clarified complex concepts for easier assimilation.
  Cultivated a team-oriented atmosphere, encouraging active participation in learning.
  Assessed training outcomes, refining approaches based on learner insights.

ANALYST (2023):

• Identified and implemented process improvements, enhancing team efficiency and reducing project turnaround times.
• Established regular visibility for reports using MS Excel to minimize regulator complaints.
• Analyzed issues to develop problem-solving strategies, improving complaint recognition in customer service.
• Ensured adherence to quality assurance standards through comprehensive code reviews and testing.
• Maintained high product quality by enforcing compliance requirements and best practices.
• Streamlined processes to support continuous improvement and reduce complaint rates.
• Facilitated collaboration among team members to drive efficiency and resolve issues promptly.
• Monitored project performance metrics to identify areas for enhancement and ensure compliance.

• Employee engagement
• Training for new hires
• Expertise in GDS management
• Client management
• Workflow management
• Research & Adjustments
• Corporate Social Responsibility (CSR)
• Employability Strengthening through Training need assessments & relevant Training sessions
• Other Miscellaneous Responsibilities

• Employee engagement
• Customer service management
• Experience in telecom intentional process
• Banking services
• Corporate Social Responsibility (CSR)
• Other Miscellaneous Responsibilities

• Company Overview: Diverse Organizational Acumen: Quickly adapts to varying corporate cultures and operational structures
• Strategic Client Acquisition: Drives business growth through targeted new client acquisition
• Revenue Growth Expertise: Proven ability to translate client acquisition into tangible revenue gains
• Cross-Sector Environmental Analysis: Understands and leverages organizational dynamics across multiple industries
• Effective Partnership Development: Fosters strong client relationships to expand market reach
• Diverse Organizational Acumen: Quickly adapts to varying corporate cultures and operational structures

• Company Overview: Proficient in Lab Protocol Optimization: Streamlines workflows and implements standardized techniques for enhanced efficiency and data integrity
• Expertise in Laboratory Resource Management: Ensures optimal utilization of equipment, materials, and personnel to maximize productivity
• Implementation of Quality Control Measures: Establishes and maintains rigorous QC protocols to guarantee accurate and reliable results
• Proficient in Lab Protocol Optimization: Streamlines workflows and implements standardized techniques for enhanced efficiency and data integrity