Summary
Overview
Work History
Education
Skills
Accomplishments
Computer Efficiency
Disclaimer
Timeline
Generic
Sana Mittal

Sana Mittal

Lead Analyst (Settlement Operations)
New Delhi

Summary

Dynamic Lead Analyst with a proven track record at American Express, specializing in settlement operations, project management and partner servicing. Recognized for exemplar leadership, collaboration and problem-solving abilities, driving impactful results in dynamic environments.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Lead Analyst, Settlement Operations (GMNS)

American Express
04.2024 - Current
  • Continuously driving key imperatives involving accurate and timely partner settlements/fund exchanges for Network Participants & Proprietary ATM partners.
  • Support internal audits to ensure that financial activities are carried out accurately.
  • Streamlined reporting processes to save time and improve accessibility of critical information for decision makers by creating time saving Process Dashboard.
  • Initiated and led the enterprise level project "Network Modernization" (NEMO), encompassing multiple business processes, creation of Adhoc Fee structures & approvals. Collaborated across teams to facilitate seamless setup and integration with partners.
  • Developed new tools for processing partner transactions, showcasing problem solving abilities and imparting knowledge to my peers, earning "Appreciation" from stakeholders, coworkers and senior leadership.
  • Led regular cross-functional Global and India CET events, recognized by senior leadership for adaptability, effective communication and fostering diversity to achieve diverse goals.
  • Successfully improved Servicing metrics in order to deliver customer value proposition that grow the business.

Senior Analyst, GMNS

American Express
10.2021 - 04.2024
  • Managed day-to-day processing of transactions and fund transfers for the GNS partners while attaining the highest level of operational excellence within the team, concurrently achieving a manual settlement timeliness rate of 99.85%.
  • Collaborated with broader NHO teams to develop a unified strategy, leveraging expertise in process management and facilitating internal and external audits, including PRSA and SOX.
  • Developed and updated process documents to support Business Continuity Plans (BCP).
  • Managed settlement, reconciliation and accounting processes, ensuring accurate transaction documentation for Goodfaith & Arbitration process.
  • Held the responsibility of onboarding and training new team members through comprehensive training plans, setting clear objectives and fostering effective communication.
  • Recognized as a pivotal Subject matter expert in project meetings and technical releases, serving as the primary point of contact for testings, projects and other Business as Usual (BAU) activities.

Education

MBA (Pursuing) - International Marketing

IMT Ghaziabad
Ghaziabad, India
07.2023 - Current

Bachelor of Commerce - Finance

Delhi University
New Delhi, India
06.2016 - 07.2019

DELF B1 Degree - French

Alliance Française De Delhi
New Delhi, India
04.2001 -

Skills

    Operations

    Report Generation

    Data Quality Management

    Teamwork

    Capacity Planning

    Strategic Thinking

    Leadership

    Problem Solving

    Data Analytics

    Audit

    Stakeholder Management

    Risk Management

    Project Management

    Operations

Accomplishments

    NAS India Rising Star

    NAS Golden Glove Award

    Paragon Team Award

Computer Efficiency

MS Office including Excel, Powerpoint, HTML, SQL, Power BI, Networkforce, Oracle

Disclaimer

I solemnly declare that all the above information is correct to the best of my knowledge and belief.

Timeline

Lead Analyst, Settlement Operations (GMNS)

American Express
04.2024 - Current

MBA (Pursuing) - International Marketing

IMT Ghaziabad
07.2023 - Current

Senior Analyst, GMNS

American Express
10.2021 - 04.2024

Bachelor of Commerce - Finance

Delhi University
06.2016 - 07.2019

DELF B1 Degree - French

Alliance Française De Delhi
04.2001 -

Similar Profiles

CREATE PROFILE
Sana MittalLead Analyst (Settlement Operations)