Sananth Kumar M
Manager
54a Sasthri Nagar, Jagirammalayam, Salem,TN
Summary
Dynamic Relationship Manager with expertise in client relationship management, strategic planning, and service delivery. Proven track record in improving customer satisfaction and achieving business objectives through innovative problem-solving and program development. Strong communication skills, and adept at fostering positive team and client interactions. Seeking to leverage expertise in a challenging new role to drive product growth and operational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Relationship Manager
Criss Financial Limited
Ellampillai, Salem
11.2024 - 01.2025
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Manager
Mahindra Rural Home Finance Limited
Salem
12.2023 - 05.2024
- Developed strategies for providing excellent customer service across multiple channels of communication.
- Resolved escalated customer complaints in a timely manner.
- Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
- Analyzed customer interaction patterns to identify trends and opportunities for upselling.
Deputy Manager
Indusind Bank Limited - Consumer Finance Division
Salem
09.2022 - 03.2023
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw budgeting responsibilities, reducing costs and increasing margins.
Business Development Manager
SBIGeneral Insurance Company Limited
Erode
07.2021 - 09.2022
- Spearheaded market research initiatives to identify new business opportunities and areas for expansion.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Education
MBA - Finance And Marketing
Sona College of Technology
Salem06-2021
B.Com - Commerce
Jamal Mohamed College
Trichy07-2019
Skills
- Customer relationship management
- Customer onboarding
- Data analysis
- Problem solving
- Sales strategies
- Effective communication
- Written communication
- Multitasking Abilities
- Sales reporting
- Customer relationship development
- Critical thinking
Certification
- Introduction to Banking
- Excel Fundamentals – Formulas for Finance
- Corporate Finance Fundamentals
- Tally ERP9 with GST
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
Relationship Manager
Criss Financial Limited
11.2024 - 01.2025
Customer Manager
Mahindra Rural Home Finance Limited
12.2023 - 05.2024
Deputy Manager
Indusind Bank Limited - Consumer Finance Division
09.2022 - 03.2023
Business Development Manager
SBIGeneral Insurance Company Limited
07.2021 - 09.2022
MBA - Finance And Marketing
Sona College of Technology
B.Com - Commerce
Jamal Mohamed College
Similar Profiles
Dhinesh RDhinesh R
Branch Credit Manager at Criss Financial LimitedBranch Credit Manager at Criss Financial Limited
Ronald CrissRonald Criss
Caregiver at Criss HouseCaregiver at Criss House
Lemma ShafikLemma Shafik
Private Nanny at Criss/Goebel FamilyPrivate Nanny at Criss/Goebel Family