Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Timeline
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Sanchari Saha

Sanchari Saha

Bangalore

Summary

Strategic Investigations Advisor at Amazon, with a proven track record in fraud detection and team leadership. Enhanced operational efficiency through process improvements and targeted training programs, significantly reducing defect rates. Adept at collaborating across teams to drive results and ensure exceptional customer support while maintaining high-quality metrics.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Investigations Advisor

Amazon
Bangalore
09.2023 - Current
  • Consistently exceeded response time SLAs, ensuring timely resolution of investigator queries.
  • Using in-house tools to research transactions and gather data to make accurate decisions, in order to avoid the company's bad debt.
  • Auditing past decisions made by investigators of the operations team for better resolutions for sellers and the company.
  • Ensure that you maintain the metrics of quality and productivity for better results.
  • Assisted in the development of training materials for new advisors, improving overall team performance.
  • Improved processes by recommending operational changes in SOPs.

Transaction Risk Investigator

AMAZON
01.2021 - 08.2023
  • Managed seller-level transactions and helped sellers across the globe in different marketplaces.
  • Implemented targeted training programs to enhance staff knowledge on fraud prevention best practices.
  • Deep-dived and reviewed regular transactions to identify fraudulent transactions, as per investigations, that would have a direct impact on the bad debt of the company.
  • Trained and mentored new hire batches and conducted refresher sessions to ensure that the team has the necessary skills and knowledge to provide resolutions to customers.
  • Internal defect analysis and implementation of improvisations in the process to reduce the defect rate while maintaining AHT.
  • Prepared a weekly report for investigators based on their performance.
  • Applied problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

Education

B.TECH - Applied Electronics and Instrumentation Engineering

Rcc Institute of Information Technology
Kolkata
06-2020

10+2 -

Mahadevi Birla Shishu Vihar
Kolkata

Intermediate -

J.L.N Memorial Senior Secondary School
Dhanbad, Jharkhand

Skills

  • Fraud detection
  • Leadership
  • Training and mentoring
  • Flexibility and adaptability
  • Process documentation
  • Customer support
  • Team collaboration

Certification

  • Preventing Money Laundering for Global and Amazon Payments, Inc. (API) 2020
  • Preventing Money Laundering for Global and API, 2021 Curriculum
  • Preventing Money Laundering for the Global API Curriculum, 2022
  • Preventing money laundering for Amazon Payments, Inc. (API) Curriculum 2023
  • Preventing money laundering for Amazon Payments, Inc. (API) Curriculum 2024
  • AIGPE-certified Lean Six Sigma Yellow Belt
  • Microsoft Excel - Excel from Beginner to Advanced, UDEMY
  • SQL - MySQL for Data Analytics and Business Intelligence, Udemy

Accomplishments

  • Completed certification on being a Certified Specialty Trainer in Amazon
  • Received the POE 'THE TITAN AWARD' for the quarter of 2022
  • Received “The WRESTLER ” award for week 51 2022.
  • Received “The WRESTLER” award for week 1 2023.
  • Received “The AVENGERS” award for the month of January 2023.
  • Received “The AVENGERS” award for the month of February 2023.

Personal Information

Timeline

Investigations Advisor

Amazon
09.2023 - Current

Transaction Risk Investigator

AMAZON
01.2021 - 08.2023

B.TECH - Applied Electronics and Instrumentation Engineering

Rcc Institute of Information Technology

10+2 -

Mahadevi Birla Shishu Vihar

Intermediate -

J.L.N Memorial Senior Secondary School

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Sanchari Saha