SANCHIT AGGRAWAL
Ghaziabad
Summary
A competent Professional offering more than 9+ years of qualitative experience in Operations, Sales & Marketing in Logistics, IT, Architecture and Real-estate domain. Currently working as a Assistant Manager Operations at Flipkart (Startek Noida), leading 3 categories Mobile Appliances and Furniture. Previously worked as City Head at Dunzo Digital Pvt Ltd, leading the Noida region and also building business for Delhi-NCR.. An innovative & result-oriented professional with strong leadership, negotiation, communication & interpersonal skills. Expertise in increasing sales revenues, exceeding targeted sales goals, developing profitable & productive business relationships and building an extensive client base. Overseeing budgeting, reporting, planning and auditing. Skilled in increasing sales and average order size by means of cross-selling, up-selling, add on sales and offering promotional sale items. Conceptualized and executed sales promotion schemes to increase the brand visibility.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager-Operations
Flipkart,India
2023.08 - 2024.07
- Taking Care of 3 categories for Flipkart Mobile, Appliances and Furniture
- Overall responsible for growth of 3 categories by 10%-15% monthly with GMV of 107 Cr Appliances, 84 Cr Furniture and 170 Cr Mobile from sellers
- Managed performance metrics NED, GMV, PRICING, OOS, PLA, ensuring adherence to operations metrics and SLA
- Trained, managed, and led a team of Business Development Managers, Key Account Managers (KAM), Field Sales Officer facilitating communication between Sellers and KAM.
- Developed growth strategies for Seller's growth and development.
- Expanded relationships with existing Sellers by proposing solutions that meet their objectives.
- Conducted research to identify new business opportunities and optimize operations.
- Developed and deployed incentives/commissions for sellers, aligned with sales planning and forecasting.
City Head-Onboarding, Operation & Logistics
Dunzo Digital Pvt. Ltd.
3 2022 - 2023.07
- Responsible for building Dunzo (D4B) for NCR (Delhi, Gurgaon, Noida & Ghaziabad)
- Responsible for preparing monthly, quarterly and annually growth plan with respect to Sales Strategy and execution
- Defining the city merchant acquisition strategy - industry x geography x size
- Managing team size of 150+ Direct and Indirect reportees including Sales Associates/Manager/TL & ASM Working with D4B central team on city pricing plans to balance growth and sustainability
- Planning and allocating delivery partners efficiently and cost-effectively in different Geo locations according to the spike in order volume
- Also working to plan, control and implement the logistics and flow of information and services
- Training the new hired employees and managing quality assurance
- Strategizing improvements to ensure everyone completes their tasks in a timely manner
- Keeping a close eye on the competitive landscape and ensuring market share is consistently growing within
- Delivering great experience at minimum cost with key metrics like on-time delivery, order fulfillment and zero order complaints
- Collaborate with functions such as sourcing, finance, and vendor management
- Perform research and identify new potential markets and customer segments.
- Oversaw successful completion of city projects, ensuring their timely delivery and adherence to budgetary constraints.
Founder
Order On Go, India
2020.06 - 2021.10
- Launched in 2020, we connected restaurants with delivery partners, serving their multiple needs
- We provided restaurants with industry-specific marketing tools which enabled them to engage and acquire customers to grow their business while also providing a reliable and efficient delivery service
- We also operated in superstores, which supplies high-quality ingredients and kitchen products to customers.
Business Development Manager
OYO Gurugram, India
2018.12 - 2020.03
- Managed and expanded business in Oyo across different cities namely Gurgaon, Manesar, Jhajjar & Narnaul and onboarded 150 hotels and 40 PGs
- Handled a team of 80+ members including Assistant Managers and Business Development Associates
- Conducted competitive analysis and marketing research of Fab & Treebo and placed the same under OYO
- Maximized sales opportunities, proactively created new opportunities by developing & managing relationships with key internal & external stakeholders
- Coordinated with existing and prospective clients (Corporate, Investors, Retailers and Individuals of High Net Worth) so as to keep them updated with the latest developments and discussing future projects with the same
- Worked in tandem with various functions / departments at various stages of the assigned project (like Customer Service Development, Projects, Legal, Accounts and so on)
- Developed new streams for revenue growth and maintained relationship with customer to achieve repeat / referral business.
Manager-Marketing & Sales
Investors Clinic Infratech Pvt. Ltd.
2015.03 - 2018.12
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Accomplished multiple tasks within established timeframes.
- Managed senior-level personnel working in marketing and sales capacities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
PGDM - Planning and Entrepreneurship with International Exposure & Certificate in Global Management
Indian Institute of Planning & Management
New Delhi 2013.07 - 2016.08
Skills
Project Management
Team Building
Leadership
Strategy
Data Analysis
Problem Solving
Decision Making
Creativity & Innovation
C++, C, HTML
Timeline
Assistant Manager-Operations
Flipkart,India
2023.08 - 2024.07
Founder
Order On Go, India
2020.06 - 2021.10
Business Development Manager
OYO Gurugram, India
2018.12 - 2020.03
Manager-Marketing & Sales
Investors Clinic Infratech Pvt. Ltd.
2015.03 - 2018.12
PGDM - Planning and Entrepreneurship with International Exposure & Certificate in Global Management
Indian Institute of Planning & Management
2013.07 - 2016.08
City Head-Onboarding, Operation & Logistics
Dunzo Digital Pvt. Ltd.
3 2022 - 2023.07
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