Sandeep Kumar
Noida
Summary
Dynamic professional with extensive experience in Banking and Motor Insurance sectors of 3+ yrs of leadership. Committed to adhering to set protocols and procedures, ensuring operational efficiency. Recognized for strong work ethic and reliability by supervisors and colleagues.
Overview
7
7
years of professional experience
Work History
Senior Team Leader
Ileads Auxiliary pvt ltd
Noida
06.2024 - Current
- Attained 90-97.3% of sales targets, enhancing from 60% through effective sales strategies and team management expertise.
- Elevated quality-centric sales processes, boosting Quality Scores by 25-30% while sustaining overall quality above 85%
- Oversaw key process metrics, including quote share, total calls, connected calls, talk time, and short call maintenance, to enhance team performance.
- Enhanced transparency through development of G-sheet tracker for streamlined reporting
- Organized weekly meetings to review progress against goals and objectives.
Team Leader
Cogent E Service
Noida
10.2021 - 02.2024
- Entered role as customer support executive, elevated to Team leader in 1 year through performance excellence and goal-oriented mindset.
- Oversaw banking (Axis Bank) processes at Cogent, managing a team of 15 while monitoring basic KPIs and upselling metrics.
- Oversee KRAs including shrinkage, attrition, AHT, NPS, quality score, escalations, sales, and multiple key factors of banking process.
- Maintained quality at 90% and sales at 85% through diligent monitoring
Customer Support Executive
Intarvo Technologies
Banglore
04.2018 - 07.2019
- Assisted users in establishing job-seeking profiles on platforms such as LinkedIn and Shine.
- Maintaining quality score of 90% and AHT of 300 seconds along with basic KRA of advisor
Education
Intermediate - Commerce
Shivam Convent
Patna, Bihar05-2016
High School Diploma -
RJK High School
Begusarai, Bihar06-2014
Graduation - Bachelor of Commerce
Mangalayatan University
Aligarh, UPSkills
- Sales strategy
- Employee training
- Time management
- KPI monitoring
- Data analysis
- Team leadership
- Microsoft Excel
- Statistical analysis
- Data visualization
Accomplishments
- Top Performer TL on the floor for the month of May at iLeads by achieving a Quality of 90% and Sales of 97.3%.
- Contributed to the campaign of improving quote share from 6% to 13% by implementing hourly data evolution for the team
- Two-time sales topper among TLs at Cogent for quality and sales for the months of September and October
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Personal Information
- DOB - 10/04/1999
- Gender - Male
- Marital status - Single
Timeline
Senior Team Leader
Ileads Auxiliary pvt ltd
06.2024 - Current
Team Leader
Cogent E Service
10.2021 - 02.2024
Customer Support Executive
Intarvo Technologies
04.2018 - 07.2019
Intermediate - Commerce
Shivam Convent
High School Diploma -
RJK High School
Graduation - Bachelor of Commerce
Mangalayatan University
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