To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem solving skills.
Overview
6
6
years of professional experience
9
9
Certification
Work History
Desktop Support Engineer
Hybrid Technology Digital Solutions
03.2023 - Current
Provided tech support for everyone in the office along with proper guidance and information
Kept all systems up-to-date with proper app, OS, and security updates and patches
Maintained a Work Log for easy access of problems that had been solved before for quick and easy resolution. Troubleshooting hardware and software issue.
Troubleshooting networking and connection issues. Advising on software or hardware upgrades.
Cashier/Customer Service
Reliance Fresh Retail Pvt. Ltd.
12.2021 - 08.2022
Helped customers complete purchases, locate items and join reward programs
Answered questions about store policies and addressed customer concerns
Tallied work done at beginning and end of each work shift
Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Arcihtectural Assistant
Shree Karni Interiors
11.2019 - 08.2021
Completed site measurements and gathered details of components to facilitate accurate designs
Consulted with clients to determine functional and spatial requirements of new structure
Prepared blueprints using computer aided design programs such as AutoCAD
Read project plans and estimated costs.
Sales Executive
Big Bazaar Retail Pvt. Ltd.
08.2018 - 08.2019
Referred customers to various services by evaluating needs and providing recommendations
Assisted customers with prompt and polite support in-person
Used consultative sales techniques to understand customers needs and recommended relevant products and services
Maintained records related to sales, returns and inventory availability.
Education
HSC - Science
Kamarajar Memorial Junior College
Mumbai
03.2017
SSC -
N.K.E.S. High School
Mumbai
03.2015
Skills
Data Backup and Recovery
Windows Operating System
Remote Desktop Support
End-user support
Help Desk Experience
Technical Support
Technical support expertise
Desktop support
Technical Troubleshooting
Certification
CyberSecurity For Businesses - EC Council
Ethical Hacking Essentials - EC Council
Android Bug Bounty Hunting - EC Council
Shields Up Cybersecurity - New York Jobs CEO Council - Forage
Introduction To CIP - OSWAT Academy
HTML & HTML Advanced - ProgrammingHub
CSS - ProgrammingHub
Building a Website - ProgrammingHub
Develop a Website with WordPress - Coursera
Timeline
Desktop Support Engineer
Hybrid Technology Digital Solutions
03.2023 - Current
Cashier/Customer Service
Reliance Fresh Retail Pvt. Ltd.
12.2021 - 08.2022
Arcihtectural Assistant
Shree Karni Interiors
11.2019 - 08.2021
Sales Executive
Big Bazaar Retail Pvt. Ltd.
08.2018 - 08.2019
HSC - Science
Kamarajar Memorial Junior College
SSC -
N.K.E.S. High School
CyberSecurity For Businesses - EC Council
Ethical Hacking Essentials - EC Council
Android Bug Bounty Hunting - EC Council
Shields Up Cybersecurity - New York Jobs CEO Council
Forage
Introduction To CIP - OSWAT Academy
HTML & HTML Advanced - ProgrammingHub
CSS - ProgrammingHub
Building a Website - ProgrammingHub
Develop a Website with WordPress - Coursera
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