Sandeep Sharma
Mumbai,Maharashtra
Summary
To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem solving skills.
Overview
6
6
years of professional experience
9
9
Certification
Work History
Desktop Support Engineer
Hybrid Technology Digital Solutions
03.2023 - Current
- Provided tech support for everyone in the office along with proper guidance and information
- Kept all systems up-to-date with proper app, OS, and security updates and patches
- Maintained a Work Log for easy access of problems that had been solved before for quick and easy resolution. Troubleshooting hardware and software issue.
- Troubleshooting networking and connection issues. Advising on software or hardware upgrades.
Cashier/Customer Service
Reliance Fresh Retail Pvt. Ltd.
12.2021 - 08.2022
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Tallied work done at beginning and end of each work shift
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Arcihtectural Assistant
Shree Karni Interiors
11.2019 - 08.2021
- Completed site measurements and gathered details of components to facilitate accurate designs
- Consulted with clients to determine functional and spatial requirements of new structure
- Prepared blueprints using computer aided design programs such as AutoCAD
- Read project plans and estimated costs.
Sales Executive
Big Bazaar Retail Pvt. Ltd.
08.2018 - 08.2019
- Referred customers to various services by evaluating needs and providing recommendations
- Assisted customers with prompt and polite support in-person
- Used consultative sales techniques to understand customers needs and recommended relevant products and services
- Maintained records related to sales, returns and inventory availability.
Education
HSC - Science
Kamarajar Memorial Junior College
Mumbai03.2017
SSC -
N.K.E.S. High School
Mumbai03.2015
Skills
- Data Backup and Recovery
- Windows Operating System
- Remote Desktop Support
- End-user support
- Help Desk Experience
- Technical Support
- Technical support expertise
- Desktop support
- Technical Troubleshooting
Certification
- CyberSecurity For Businesses - EC Council
- Ethical Hacking Essentials - EC Council
- Android Bug Bounty Hunting - EC Council
- Shields Up Cybersecurity - New York Jobs CEO Council - Forage
- Introduction To CIP - OSWAT Academy
- HTML & HTML Advanced - ProgrammingHub
- CSS - ProgrammingHub
- Building a Website - ProgrammingHub
- Develop a Website with WordPress - Coursera
Timeline
Desktop Support Engineer
Hybrid Technology Digital Solutions
03.2023 - Current
Cashier/Customer Service
Reliance Fresh Retail Pvt. Ltd.
12.2021 - 08.2022
Arcihtectural Assistant
Shree Karni Interiors
11.2019 - 08.2021
Sales Executive
Big Bazaar Retail Pvt. Ltd.
08.2018 - 08.2019
HSC - Science
Kamarajar Memorial Junior College
SSC -
N.K.E.S. High School
- CyberSecurity For Businesses - EC Council
- Ethical Hacking Essentials - EC Council
- Android Bug Bounty Hunting - EC Council
- Shields Up Cybersecurity - New York Jobs CEO Council
- Forage
- Introduction To CIP - OSWAT Academy
- HTML & HTML Advanced - ProgrammingHub
- CSS - ProgrammingHub
- Building a Website - ProgrammingHub
- Develop a Website with WordPress - Coursera
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