Sandeep Acharya
Ujjain
Summary
I seek to apply my knowledge in a highly challenging and continuously growing organization that can provide me immense opportunities to grow intellectually, technically and professionally in concurrence with organization’s goals and objectives.
Overview
6
6
years of professional experience
Work History
Customer Relationship Officer
Airtel Retail Store
Ujjain
03.2017 - 05.2019
- Providing accurate information (e.g. product features, pricing and after-sales services)
- Answering customers' questions about specific products/services.
- Attending meetings with potential customers and closing sales.
- Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options.
- Selling products by establishing contact and developing relationships with prospects; recommending solutions.
- Greeting and directing customers.
- Ensuring high level customer satisfaction on the floor.
- Reporting to store manager.
- Attending to walk-in customers.
- Promoted sales by suggesting products to customer, providing Information and helping in choose the product.
- Keep an eye on the products in the store and responsible for any pilferage in store.
- Making customer aware of any schemes, discount, and Promotional offers.
- Maintaining the discipline and decorum of the store.
- 24 month
Team Leader
Future Retail, Big Bazaar
Ujjain
08.2014 - 12.2016
- Worked in (T24) TATA DOCOMO Prepaid channel Sales.
- Handled team and provided guidance as well.
- Provided customer service.
- Performed cross selling and up selling.
- Experienced in live customer handling.
- Performed sales planning.
- Expertise in working in operation and front office as well.
- 28 Month Working
Customer Agent
tech mahindra
Pune
05.2013 - 07.2014
- Idea backend process.
- Outbound process.
- Handling billing and adjustment.
Education
B.A. -
BHOJ UNIVERSITY
01.2013
ANIMATION DIPLOMA -
MACC INSTITUTE
01.2008
HSC -
MP BOARD
Ujjain, MP01.2007
SSC -
MP BOARD
Ujjain, MP01.2005
Skills
- T24 CRM Future Retail Up selling/Cross-selling
- Customer Service Sales Retail Fleet Management Floor Management
Languages
English, Hindi
Hobbies and Interests
Sketching | Swimming | Gyming, Playing Keyboard | Interacting with new People
Disclaimer
I hereby declare that the contents of the above document are true and correct to the best of my knowledge and belief and nothing has been concealed therein. Place: Date: Sandeep Acharya
PROFILE SUMMARY
- Over 6 years of experience in sales and customer service.
- Expertise in selling products by establishing contact and developing relationships with prospects; recommending solutions.
- 2+ years of experience as Team leader with handling team and providing customer service and sales.
- Proficient on Sales (upselling & cross-selling)
SPECIAL STRENGTH
- Confidence
- Quick learner
- Hard Working
Timeline
Customer Relationship Officer
Airtel Retail Store
03.2017 - 05.2019
Team Leader
Future Retail, Big Bazaar
08.2014 - 12.2016
Customer Agent
tech mahindra
05.2013 - 07.2014
B.A. -
BHOJ UNIVERSITY
ANIMATION DIPLOMA -
MACC INSTITUTE
HSC -
MP BOARD
SSC -
MP BOARD
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