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Performance-driven banking professional with 6.5+ years of progressive experience in retail banking, liability mobilization, asset sourcing, and high-value portfolio management. Strong track record in driving CASA growth, loan disbursement, insurance penetration, and cross-selling investment products. Adept at building long-term client relationships, enhancing wallet share, and ensuring 100% regulatory compliance.
Experienced in managing portfolios for high-net-worth and mass affluent clients, with a focus on driving CASA mobilization and retail asset growth. Successfully implemented strategies that enhanced operational efficiency and improved the accuracy of financial assessments, ensuring compliance with regulatory standards. Developed strong client relationships through personalized banking solutions, resulting in increased customer retention and satisfaction. Proficient in cross-selling financial products, conducting financial reviews, and maintaining audit readiness within branch operations.

Dynamic Banking Professional with hands-on experience in Branch Operations, Regulatory
Compliance (KYC/AML), Audit Handling, Cash & Vault Management, CASA Growth, and
Third-Party Product Sales. Currently serving as Service Delivery Manager with strong exposure to
risk monitoring and customer relationship management. Seeking to contribute operational
excellence in carrer.

Operations Manager coordinating cash management, voucher authorization, CTS clearing, ATM support, and banking software implementation, authorizing 41–70 vouchers per day. Keeps daily branch processing accurate by managing account masters, fixed deposit masters, KYC checks, and timely service delivery. Partners with internal teams to solve complaints, maintain process compliance, and stabilize branch workflows.

 HNI and NRI relationship manager with a strong focus on mutual fund sales, client acquisition, and fee income generation. Experienced in onboarding high-quality NRI relationships, understanding investment needs, and cross-selling suitable financial products in line with regulatory requirements. Known for disciplined execution, relationship-driven sales, and sustained portfolio growth. 

SHIVENDRA PRATAP SINGH

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Customer Relationship Officer

Deputy Manager (Xcelerate Program)

Associate manager

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LLB -

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Customer Relationship Officer

Deputy Manager (Xcelerate Program)

Associate manager

Intermediate -

High School -

B.A -

LLB -

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