Sandeep Alphonse
Hyderabad
Summary
Dynamic IT leader with extensive experience in driving business process automation and change management across. Proven track record in project management and vendor relations, enhancing operational efficiency and stakeholder engagement. Adept at strategic planning and technology standardization, delivering impactful results in complex environments.
Overview
22
22
years of professional experience
Work History
Sr Manager – New Development/upgradation - Digital Officer – CEO Office
Adani Logistics Private Limited
06.2023 - Current
- Currently handling 14 sites and am responsible for Business process automation and digitization projects, my responsibility also includes Change management in the existing technological Eco system.
- Projects: Terminal Operating system (TOS) installation in Vircohannagar (New site), Yard Management system and Gate Automation (YMS + GOS) implementation in 14 business sites ( IOT project), Customer Portal – This is a visibility project for customers on their engagement with ALL, Grain Management System (GMS) - To handle grain operations in our warehouse active sites 28 and expected sites 77.
IT Infrastructure Head
JSW JPL
05.2018 - Current
- Provide timely support to data center operations & IT systems and monitor and critical device to ensure maximum uptime and high availability.
- Documentation, Incident Management & Inventory Control.
- Vendor management, Support contract renewal and reviewing existing contract with respect to SLA.
- Supporting in planning and designing of solution of new up communing technologies and system.
- Project Documentation, Management, Post Implementation review and Audit, Preparing and modifying Documents, policies, procedures, SoP and forms as on when required.
- IT Infra security and compliance Management.
- Opex and Capex Management.
- Project Management and Process Implementation.
- Standardization of technology cross India.
- Projects: POC and NOC services for Terminal, Iportman enhancements (TOS), Digitization and IOT implementation, Gate Automation, Implementation of CMS system and productivity Application, ITSM tool Implementation, Inventory Management, Change Management Implementation, Fuel Management System, Power Management system, Safety application Suite.
Sr. Manager IT Infrastructure Head
JSW SWPL
Goa
02.2021 - 07.2022
- Projects: Bar code coil Project (Safety & Ops project), Toss enhancement projects ( to calculate opex cost of operations), Video wall (Digitization project), CCTV (Surveillance & Safety Alert system), Einvoice (Finance project, statutory compliance project), RAMCO (Contract Workman Management system ) (HR Project)
PAN India Head– Infrastructure Services
DP World
08.2017 - 04.2018
Delivery Project Manager(Delivery Leader) – Infrastructure Domain
LRN Technologies
01.2015 - 05.2016
Service Delivery Manager-(IT Transitions and Delivery)
IBM India Pvt Ltd
09.2009 - 03.2014
Account Manager (Reporting to VP)
GENPACT
Hyderabad
05.2004 - 09.2009
Education
BSc -
Computers
01.1999
Intermediate -
01.1996
SSC -
01.1994
Skills
- Business process automation
- Change management
- Project management
- IT system design
- Data center operations
- Vendor management
- Customer relationship management
- Technology standardization
- Compliance management
- Problem solving
- Stakeholder engagement
- Effective communication
- Strategic planning
- Influencing and negotiating
- Cross-functional team coordination
- Attention to detail
- Teamwork and collaboration
- Conflict resolution
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Native
Native
Trainings Attended
- LEAN Expert
- Green Belt (Six Sigma) - 2004
- MCSE 2003 & Network Essential Training
- Cisco Certified Network Associate Trained
Accomplishments
- Incident Reduction Project: Reduced the MTTR from 14 hours to 6 hours. All incidents, 3 months.
- SMART Goals: Implemented 5 major pillars for overall business delivery. All delivery teams, 6 months.
- CATALYST Improvement Project: Physical server migration into virtual server. Huge savings in CAPEX and OPEX. Migrated production physical servers on VMWare and UAT on Hyper-V, 4 months.
- Proxy Upgrade Project: Upgraded older version physical proxy servers to virtual proxy servers to version 6.0. Proxy servers running Linux version 5.5, 12 weeks.
- Proactive Monitoring and Alerts Management Project: Implemented Nagios alert systems to monitor the infrastructure. All LMS platforms, 2 months.
- DC and DR Migration: Drafted RFP, evaluated DCs co-location services, and negotiated a new contract. Migrated 400+ DC components to a new Tier IV state-of-the-art data center in Mumbai and Hyderabad.
Personal Information
- Father's name: Mr. A. M. Alphonse
- Date of birth: August 4, 1984
Timeline
Sr Manager – New Development/upgradation - Digital Officer – CEO Office
Adani Logistics Private Limited
06.2023 - Current
Sr. Manager IT Infrastructure Head
JSW SWPL
02.2021 - 07.2022
IT Infrastructure Head
JSW JPL
05.2018 - Current
PAN India Head– Infrastructure Services
DP World
08.2017 - 04.2018
Delivery Project Manager(Delivery Leader) – Infrastructure Domain
LRN Technologies
01.2015 - 05.2016
Service Delivery Manager-(IT Transitions and Delivery)
IBM India Pvt Ltd
09.2009 - 03.2014
Account Manager (Reporting to VP)
GENPACT
05.2004 - 09.2009
BSc -
Computers