Sandeep Anshu

· Primary L3 contact and will triage tickets as necessary routing to other individuals or team for remediation

· Planning and Implementation of change requests and other
system modifications.

· Responsible for managing a team of 12 associates and co-ordinate
the same to manager with the updates needed timely.

· Responsible for preparing roster & documentation and providing presentation to all the teams on behalf of o365.

· Responsible for conducting daily team calls and answering the challenges accordingly.

· Responsible for sharing the weekly and quarterly reports and also maintaining the ticket count, SLA's and feedback.

. Creating KB's and SOP's.

· Exchange/Office 365 support, maintenance, and administration.

. Managing Security & compliance for spam emails, Phishing emails and block listing unauthorized domains, URL's and sender email to secure client environment.

. Creating eDiscovery search for phishing emails and deleting the phishing emails by sing search results.

. MS Teams administration and support.

· Assisting admins in Planning,Implementation and troubleshooting email solutions with office 365.

· Troubleshooting client connectivity issues like outlook/owa.

· Hands on experience with staged,Cutover, IMAP, PST and hybrid Migrations.

· Analyzing and troubleshooting NDR's, Message header and message Trace.

· Creating transport rules to meet client's requirement for smoother mail flow.

. Applying compliance with Legal hold,Archiving,retention policies and journaling solutions.

• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Creating and managing Users, groups, Organizational Units.
• Managing group permissions.
• Backup and Disaster Recovery.

. Participate in pre-sales calls for technical discussion.

. Providing phone and remote support to global customers (US,UK,Canada,Australia)

. Providing support on issues related to Operating system, Internet, Antivirus and other software's used commonly.

. Providing Training on IT Security, Ethical Hacking & MCSE.

. Handling Batches of 20 students.

. Providing Seminars on subjects related to IT security & Networking across multiple colleges.

. Providing Training on MCSE & Networking.

. Handling batches of 15+ students.