SANDEEP BARTWAL
Sr Service Manager
Ghaziabad
Summary
To work in competitive and challenging environment, to contribute best of my ability and knowledge towards the growth and development of the progressive company, to utilize my personal and academic skills to pursue a challenging and rewarding career, willing to work according to rules and regulations of the company.
Overview
12
12
years of professional experience
6
6
Certifications
Work History
Senior Service Manager
Koncept Hyundai
03.2022 - Current
- Oversaw budget management for the department, ensuring proper allocation of resources while minimizing unnecessary expenditures.
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to staff members.
- Optimized resource allocation by analyzing performance metrics and adjusting staffing levels accordingly.
- Implemented quality control measures to ensure consistent delivery of high-quality services across all projects.
- Managed a team of service professionals, fostering a positive work environment that encouraged collaboration and professional growth.
- Streamlined workflow processes to increase overall operational efficiency and reduce costs.
- Coordinated closely with other departments to identify opportunities for collaboration, ensuring seamless execution on joint initiatives.
- Reduced response times for customer inquiries through the implementation of a centralized communication system.
- Increased client retention rates by proactively addressing concerns and resolving issues in a timely manner.
- Resolved customer complaints in professional and timely manner.
- Implemented strategies to increase customer service satisfaction ratings.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Service Manager
Himgiri Hyundai
04.2021 - 02.2022
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Assistant Service Manager
Koncept Hyundai
02.2017 - 03.2021
- Monitored team performance, adhered to service level agreements (SAs) and provided detailed job training.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Service Advisor
Koncept Hyundai
09.2014 - 01.2017
- Developed estimates by costing materials, supplies, and labor.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Examined service history and provided initial inspection of vehicle to identify issues.
Service Advisor
MGF Hyundai
04.2012 - 08.2014
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Education
10th -
Upras Public School
Vasant Vihar 04.2001 -
High School Diploma -
National Institute of Open Schooling
Vasant Kunj, India 04.2001 -
Diploma In Automotive Repair - Automobiles
National Council For Vocational Training
New Delhi 04.2001 -
Skills
Basic Internet use
I believe in my goodwill and myself to work hard in right direction with proper attitude Success in professional life, is of total importance to me
Vehicle assessment
Excellent Communication
Service Recommendations
Cost Estimation
Documentation And Reporting
Listening Skills
Customer Service
Computer Skills
Personal Information
- Father's Name: Mr.S.S.Bartwal
- Date of Birth: 01/01/1989
- Nationality: Indian
- Marital Status: Married
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Certification
[Hyundai Service Advisor Programme Level-1],
Timeline
Senior Service Manager
Koncept Hyundai
03.2022 - Current
Service Manager
Himgiri Hyundai
04.2021 - 02.2022
Hyundai Certified Service Manager Level -2
09-2020
Hyundai Certified Service Manager Level -1
04-2018
Hyundai All India Service Advisor Skill Fest 7th Runner Up
11-2017
Assistant Service Manager
Koncept Hyundai
02.2017 - 03.2021
[Hyundai Advance Service Advisor Programme Level-2],
06-2015
Service Advisor
Koncept Hyundai
09.2014 - 01.2017
[Hyundai Master Service Advisor Programme Level-2],
07-2014
[Hyundai Service Advisor Programme Level-1],
12-2012
Service Advisor
MGF Hyundai
04.2012 - 08.2014
10th -
Upras Public School
04.2001 -
High School Diploma -
National Institute of Open Schooling
04.2001 -
Diploma In Automotive Repair - Automobiles
National Council For Vocational Training
04.2001 -
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