JIRA
SWATI GUPTA
Senior Service Manager
Bengaluru
Summary
Senior Service Manager with 11+ years of experience in healthcare benefits administration. Demonstrated expertise in developing and executing customized test plans that meet client needs and product capabilities. Skilled in guiding stakeholders through industry best practices, overseeing technical configurations, and driving continuous process improvement. Committed to delivering outstanding customer satisfaction through efficient project management and effective communication.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Senior Service Manager
Wipro HR Services Pvt. Ltd.
08.2022 - Current
- Develop and execute detailed test plans based on customer needs and product capabilities, leading to successful and timely project launches.
- As a process expert, provided guidance to internal teams and external stakeholders through best practices for configuring system as per the customer needs.
- Gather and review of customer requirements, ensuring formal documentation and approval of scope and technical builds, thus enhancing project clarity and compliance.
- Manage technical configuration tasks including enrollment configurations for renewals, Single Sign-On (SSO) setups
- Lead the plan year renewal process, managing peak workloads effectively from October through December, ensuring all projects are completed on time.
- Conduct thorough Quality Assurance (QA) and User Acceptance Testing (UAT) on all requirement builds to validate system settings, maintaining high standards of accuracy and reliability.
- Provide post-implementation support and application maintenance for clients, ensuring ongoing satisfaction and successful product performance.
- Manage multiple projects simultaneously, collaborating with various stakeholders to ensure alignment and successful outcomes.
- Involved in testing phases, including functional and regression testing, to ensure product quality and compliance with client requirements.
- Train and mentor team members, ensuring achievement of key performance indicators (KPIs) and fostering a high-performance team culture.
Lead System Analyst
Wipro Limited
11.2013 - 07.2022
- Involved in requirement analysis and designing high level scenarios for high level test estimation
- Designed test scenarios and Manual Test Cases for whole application for critical areas
- Handled more than 15 clients Annual Enrollments
- Responsible for running renewals of coverage's for clients
- Responsible for executing the test cases and reporting defects
- Responsible for collecting and tracking of Bugs
- Involved in the defect review meetings
- Participated in the Requirement gathering meetings with client
Education
Bachelor Of Technology (B.Tech) - Electronics & Communication Engineering
BMIET
Sonipat, India 05.2009 - 2013.06
Software Testing Certification - Fundamentals of Manual Testing
QA Campus
Noida, India 08.2013 - 20130
Skills
System Testing
Software
SQL
Timeline
Senior Service Manager
Wipro HR Services Pvt. Ltd.
08.2022 - Current
Lead System Analyst
Wipro Limited
11.2013 - 07.2022
Software Testing Certification - Fundamentals of Manual Testing
QA Campus
08.2013 - 20130
Bachelor Of Technology (B.Tech) - Electronics & Communication Engineering
BMIET
05.2009 - 2013.06
Languages
English
Hindi
Honor Awards
- Thrive Award, 10/01/21, Wipro, Awarded for completing the project with zero iCAT & eCAT defects
- Gold Award, 08/01/21, Wipro, Best performer of the month
- Blaze Award, 05/01/20, Wipro, For extra ordinary client delivery
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