Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sandeep Kunder

Hyderabad

Summary

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Manager

Deloitte
Hyderabad
01.2024 - Current
  • Lead the team handling finance-related escalation queries for APAC, SEA, and US region
  • Championed client success through proactive aged ticket management and collaborating with senior leadership to address urgent escalations
  • Built strong client relationships by understanding needs, managing expectations, and effectively communicating incident updates
  • Optimized team efficiency by fostering interoperability, cross-training analysts across member firms, and implementing process improvements
  • Cultivated a culture of continuous improvement by tracking team performance, providing constructive feedback, and conducting regular performance reviews.

Senior Analyst - Deloitte Finance Application

Deloitte
Hyderabad
08.2013 - 12.2020
  • Subject Matter Expert for Deloitte Finance application support areas (US/AU) in resolving complex issues
  • Collaborate with customers and Support teams to resolve escalated tickets, leveraging expertise for efficient solutions.

Analyst - Finance Application Support

Deloitte
Hyderabad
12.2011 - 07.2013
  • Ensured customer satisfaction by providing excellent customer service and addressing any concerns or questions related to Deloitte Financial applications.

Customer Sales Representative

HSBC
Visakhapatnam
08.2009 - 05.2011
  • Inbound Customer and Sales Support through Phone for the Retail Customers of US and Upsell banking products.

Education

Bachelor of Science - Biochemistry, BioTechnology And Chemistry

Dr L B College (Affiliated To Andhra University)
Vishakhapatnam
05.2009

Skills

  • Client Relation & Stakeholder Management
  • Leadership and People Development
  • Team Management
  • Process Optimization
  • Incident and Escalation Management
  • Performance Management
  • Customer Satisfaction

Accomplishments

  • Business Expansion: Successfully expanded business operations from managing 2 member firms to 14 member firms, significantly increasing the scope and impact of our services.
  • Team Expansion: Built and led a high-performing team of 22 professionals, fostering a collaborative and productive work environment.
  • International Assignment: Established and set up business operations on-site in South Korea, ensuring seamless integration and operational efficiency.
  • Awards and Recognition: Outstanding Awards: Received 4 Outstanding Awards in recognition of exceptional performance and contributions. Applause Awards: Honored with 4 Applause Awards for demonstrating excellence in service and dedication.
  • Project Leadership: Led a critical project for internal clients with a team of 7 members, successfully managing project deliverables alongside the regular responsibility of overseeing a team of 12 members.

Certification

  • Lean Expert - AIGPE
  • Lean Specialist - - AIGPE

Timeline

Assistant Manager

Deloitte
01.2024 - Current

Senior Analyst - Deloitte Finance Application

Deloitte
08.2013 - 12.2020

Analyst - Finance Application Support

Deloitte
12.2011 - 07.2013

Customer Sales Representative

HSBC
08.2009 - 05.2011

Bachelor of Science - Biochemistry, BioTechnology And Chemistry

Dr L B College (Affiliated To Andhra University)

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Sandeep Kunder