SANDEEP MUKHERJEE
BANGALORE
Summary
I have worked as a technical support representative for around 5+yrs and have sound knowledge of networking and hardware troubleshooting steps. I am always open to learning and have a key interest in reading articles.
Overview
17
17
years of professional experience
Work History
Inside Sales Manager
Xebia India Pvt. Ltd
Remote
04.2022 - Current
- Contact mining of leads based on selected region
- Contacting clients through calls or emails and following up to check for opportunities of a connect with C level clients or Platform/Architecture heads of different organizations for MS teams meeting discovery call.
- Outbound calls to select region and ensuring to deliver specific cadence for better outreach to clients.
- Conducting Level 1 interviews for new joiners.
- Training & guiding colleagues in order to provide digital transformation or process automation to different organizations within EMEA, ANZ and India regions.
- Analyzed customer data to identify potential opportunities for growth in new markets.
- Lead inside sales meetings to outline projected goals and marketing campaigns.
- Monitored employee productivity and motivated team to meet daily goals.
- Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices.
- Established strong relationships with key customers by providing timely responses to inquiries, addressing concerns and resolving issues quickly.
- Assisted in developing promotional campaigns aimed at increasing brand awareness among target audiences.
- Identified areas where processes could be improved within the organization in order to streamline operations.
- Managed team of sales specialists that contacted partners through phone calls, emails, mailings and seminars to communicate company initiatives.
Senior Technical Support Engineer
Justified Advertising Software Services India Digital Pvt Ltd
04.2019 - 08.2021
- Providing chat support to US customers on technical issues related to Windows, Mac, Printers, etc., Upselling if premium support to customers for remote or call assistance
- Providing floor support to new joiners during OJT.
- Provided technical support to customers by responding to inquiries, troubleshooting hardware and software issues, and resolving problems in a timely manner.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Specialist, Customer Care
Dell International Services India Private Limited
09.2015 - 10.2018
- Providing resolution to consumers and upselling of parts based on various service requirements
- Awarded PPS Resolution Champ for a quarterly period and Star of the month
- Assisting junior agents with on floor support
- Promoted to Commercial Care team and providing support to commercial & Global 500 accounts with Dell.
TSR
Convergys Business Solutions (ATNT)
03.2014 - 05.2015
- Inbound technical support for AT&T customers (US region).
- Part of supervisor queue to ensure resolution delivered to customers within specified timelines.
- Up selling of AT&T plans to consumers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sr. Technical Support Executive
e4e Business Solutions
06.2010 - 01.2011
- Inbound technical support for Windows & printers based on warranty provided by Iyogi technical support
- Up-selling of warranty type for premium assistance.
- Provided technical support for end-users and resolved escalated technical issues.
Executive-Operations
Nirvana Business Solutions
12.2007 - 02.2009
- Outbound calls to UK region (Energy Helpline process), UK Survey Process & Australia region (Mortgage Buster process)
- Assisting junior agents on closure of calls by on energy brokerage deals of consumers over calls.
Education
Biology, Degree Bridge Course (Equivalent to 12th) -
KSOU
Bangalore, Karnataka04.2014
Skills
- Customer service
- Communication skills
- Computer literacy
- Leadership
Timeline
Inside Sales Manager
Xebia India Pvt. Ltd
04.2022 - Current
Senior Technical Support Engineer
Justified Advertising Software Services India Digital Pvt Ltd
04.2019 - 08.2021
Specialist, Customer Care
Dell International Services India Private Limited
09.2015 - 10.2018
TSR
Convergys Business Solutions (ATNT)
03.2014 - 05.2015
Sr. Technical Support Executive
e4e Business Solutions
06.2010 - 01.2011
Executive-Operations
Nirvana Business Solutions
12.2007 - 02.2009
Biology, Degree Bridge Course (Equivalent to 12th) -
KSOU