Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandeep Naidu

Hyderabad

Summary

14+ years of cross-functional experience working with prestigious OEMs like Hero MotoCorp Ltd, VE Commercial Vehicles Ltd, and Man Force Trucks Pvt. Ltd in the areas of dealer development, sales, service, technical training, spare parts, dealer performance management, customer experience, and dealer profitability.

Overview

13
13
years of professional experience

Work History

Lead- Channel Appointment & Development

Hero MotoCorp Ltd
Hyderabad
07.2019 - Current
  • Leading Dealer Development function with responsibility for business performance,New Network Expansion, and profitability improvement ·
  • Driving dealer’s performance and profitability objectives through business planning and improving margin policy·
  • Directing financial and operational KPI reviews and action plans to ensure acommercially viable dealer network

Area Manager - Service Learning

Hero MotoCorp Ltd
Vijayawada
06.2015 - 06.2019
  • Involved in Developing & Designing the Training Modules for Various Product Folio
  • Conducted training sessions to educate,Field team, dealer employees & Private garage owners on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Identified & Analyzed Manpower requirement, Availability and Training to ensure Right person handles the Right Product.

Territory Manager -Service

Hero MotoCorp Ltd
Hyderabad
07.2011 - 06.2015
  • Communicated regularly with territory Customer Care managers for daily support and strategic planning for Service Business.
  • Managed over 100+ accounts within Combined Andhra Pradesh territory.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve service goals..
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Skilled at analysing product failures, resolving technical issues, and assisting channel partners to improve dealership operations and systems/processes to increase customer satisfaction.
  • Managed Channel Inventory Management, Team Management, Warranty & FSC Management.

Channel Service Manager

VE Commercial Vehicles LTD
Lucknow
09.2010 - 06.2011
  • Driven Service Standards, Channel Management and to ensure Highest Customer Satisfaction Index.
  • Improved Performance monitoring of Dealer Networks.
  • Handled Customer Complaints and also improved ways to reduce TAT.
  • Ensured Legal Notices are settled with in time to avoid court cases along with regular monitoring

Feild Service Engineer

Man Force Trucks Pvt Ltd
Pune
08.2009 - 09.2010
  • Provided Technical support in Product & customer complaint resolution
  • Shared Technical Market information and Competitor performance
  • Identified operational problems and potential risks, coordinated for appropriate corrective action.

Education

AMIIE - Mechanical Engineering

Indian Institution of Engineers
New Delhi
05.2012

Diploma in Automobile Engineering - Automobile Engineering

Govt.Polytechnic
Hyderabad
05.2004

Skills

  • Channel Development
  • New Market Development
  • Product Establishment
  • Potential Market Analysis & Feasibility Study
  • Strategic Sales Forecasting
  • Product Training
  • Network Expansion
  • Channel Profitability
  • Product Failure Analysis
  • Market Research
  • Due Diligence
  • Cross Functional Co-ordination

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Telugu
Bilingual or Proficient (C2)

Timeline

Lead- Channel Appointment & Development

Hero MotoCorp Ltd
07.2019 - Current

Area Manager - Service Learning

Hero MotoCorp Ltd
06.2015 - 06.2019

Territory Manager -Service

Hero MotoCorp Ltd
07.2011 - 06.2015

Channel Service Manager

VE Commercial Vehicles LTD
09.2010 - 06.2011

Feild Service Engineer

Man Force Trucks Pvt Ltd
08.2009 - 09.2010

AMIIE - Mechanical Engineering

Indian Institution of Engineers

Diploma in Automobile Engineering - Automobile Engineering

Govt.Polytechnic

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Sandeep Naidu