Sandeep Rohilla
Rohtak
Summary
Utilized analytical capabilities to support strategic initiatives, fostering both organizational advancement and personal growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
MANAGEMENT TRAINEE
ICICI Lombard General Insurance Company
Mumbai
05.2025 - 02.2026
- Worked in the Customer Service Group (CSG) vertical to gain hands-on exposure and understand the end-to-end functioning of operations in the general insurance industry.
- Assisted in handling customer interactions across multiple service touchpoints to understand customer needs, service expectations, and purchasing and renewal behavior.
- Coordinated with insurance brokers and channel partners to facilitate smooth business operations, policy servicing, and timely resolution of broker and customer queries.
- Supported service operations related to policy issuance, endorsements, renewals, and claims coordination while ensuring compliance with internal processes and service quality standards.
- Analyzed customer feedback and service response data to understand consumer behavior, service gaps, and opportunities for improving customer experience.
- Conducted competitive and process-level analysis by benchmarking ICICI Lombard's customer service practices against industry standards and key competitors in the general insurance sector.
- Assisted in responding to customer and broker enquiries by providing accurate product information, premium quotations, and process-related clarifications under the guidance of reporting managers.
- Assisted in daily operations, ensuring compliance with company policies and regulations.
- Collaborated with cross-functional teams to streamline customer service processes.
- Engaged in training programs to develop skills in insurance products and services.
- Facilitated communication between departments to improve workflow efficiency.
Studying customer buying behavior for Amul products in the HORECA division
AMUL (GCMMF)
Mumbai
- To work in a designated territory for a number of days to learn and gain knowledge about how FMCG Firms work in real life.
- Spreading awareness about the products assigned, to see the purchasing behavior of the parties induced.
- Promoting and branding of the product via kiosk activities to spread awareness among the designated authorities.
- To understand the consumer behavior about how the parties are reacting towards the product assigned. Also, to check whether the consumer is buying some other product from other competitors through the survey conducted while kiosk activities.
- Competitive analysis of Amul's competitors which are constantly imposing challenges to the sales and market share of Amul. (Havmor, Pastonji, Vadilal, Local Brands, Mother Dairy and FD(Frozen Desserts) companies).
- If enquiry about products asked for, then providing details of quotations to the company guide.
HR INTERN
SOCIO-LABS
Delhi
- Managing the posting of jobs- All these posts were created and managed across various courses of job boards in such a manner that the posting would be an alignment of the hiring needs of the company as well as brand identity.
- Resume Screening- Carried out resume screening of hired employees in order to be able to pick out qualified candidates. Standardized the resume criteria so that the quality of the candidate could be maximized and the selection process expedited.
- Interview Coordination- Schedule and coordinate interviews so proper communication of the respective candidates with hiring managers can be done for a smooth professional interview.
- HCM can manage the hiring process as it supports all hiring procedures, starting from initial contact until acceptance of an offer, in addition to the support provided to candidates as well as the hiring team to recruit for a friendlier experience.
- The effort of the team is monitored, and a project management tool is used to check on the work done by different teams so that deadlines can be met and performance metrics are achieved.
- Policy Coordination and ReviewEnsured coordination and review of company policies that indeed observed proper standards of law at all points given that the organizational goal was made coupled with positive work climate support. Maintaining open channels of communication with stakeholders allows for feedback and the means of collaboration necessary to optimize team dynamics and efficiency.
Education
Masters of Business Administration - undefined
ICFAI Business School
Hyderabad01.2025
B.Com (P) - undefined
Pt. Neki Ram Sharma Government College
Rohtak01.2022
12th Board - undefined
Navy Children School
Mumbai01.2019
10th Board - undefined
Navy Children School
Mumbai01.2017
Skills
- Growth Marketing
- Business Development
- Client Relationship Management
- Partner Relationships
- Data Analysis
- Sales Strategy
- Market Trend Analysis
- Product Portfolio Management
- Campaign Strategy
- Customer Satisfaction
- Digital Marketing
- P&L Management
- Brand Building
- Customer Engagement
- Lead Generation
- Problem-solving
Certification
- Ultimate Microsoft Office; Excel, Word, PowerPoint & Access (UDEMY)
- The Complete Digital Marketing Guide - 25 Courses in 1 (UDEMY)
- Digital Marketing (ACMEGRADE)
Extra-Curricular Activities
Editorial Head in NAZARIA - The Official Photography Club of IBS Hyderabad. Core Committee for TRISHNA - The Annual Management and Cultural Fest of IBS Hyderabad. Stage/Theatre Act at AtharvRanbhoomi 2023 in IIM Indore.
Personal Information
Date of Birth: 06/14/01
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Haryanvi
Bilingual or Proficient (C2)
Timeline
MANAGEMENT TRAINEE
ICICI Lombard General Insurance Company
05.2025 - 02.2026
Studying customer buying behavior for Amul products in the HORECA division
AMUL (GCMMF)
HR INTERN
SOCIO-LABS
Masters of Business Administration - undefined
ICFAI Business School
B.Com (P) - undefined
Pt. Neki Ram Sharma Government College
12th Board - undefined
Navy Children School
10th Board - undefined
Navy Children School