SANDEEP SHARMA
Relationship Manager
Noida
Summary
To secure a challenging position within a reputable organization in the banking industry, leveraging 14 years of extensive experience in current account acquisition, trade finance, cross-border transactions, and client relationship management to drive revenue growth and exceed business objectives. Seeking to contribute to the company's success by leveraging expertise in the banking sector, while embracing opportunities for professional development and growth.
Overview
2
2
Languages
17
17
years of professional experience
Work History
CORPORATE BANKING -TRANSACTION BANKING RM
SBM BANK INDIA LTD
11.2023 - Current
- Acquired new-to-bank high value current accounts, foreign exchange accounts expanding the bank’s customer base and revenue streams.
- Managed and grew portfolio of high-net worth HNI clients delivering tailored banking and wealth solutions.
- Responsible for managing a portfolio of client coverage, NBFC, asset-based clients and driving business growth through new client acquisitions and cross-selling opportunities. Worked closely with internal departments to ensure smooth client onboarding, transaction processing, and compliance with regulatory requirements.
- Managed a diverse portfolio of client coverage, providing tailored financial solutions and exceeding service level agreements.
- Cross-sold banking products to existing clients, maximizing wallet share and driving revenue growth.
- Collaborated effectively with internal stakeholders, including Risk and Compliance, to ensure seamless client onboarding and transaction processing.
- Drove the mobilization of current accounts, trade finance, and forex income, significantly contributing to the North Region's revenue generation.
- Cultivated and managed large corporate relationships, providing tailored transaction banking solutions to optimize their financial operations.
- Provided clients with comprehensive trade finance solutions, including Letters of Credit, Bank Guarantees, Buyer's Credit, and other non- fund-based products.
- Sourced and onboard high-value current accounts, driving significant growth in trade and forex transactions.
- Collaborated with internal teams to establish Escrow, RERA, and Projects current accounts, contributing to the bank's product diversification efforts.
SENIOR AFFLUENT BANKING RELATIONSHIP MANAGER
YES BANK LTD
06.2022 - 11.2023
- Develop, manage, and expand HNI customer relationships by providing them with professional customer service to achieve a high percentage of customer satisfaction and retention.
- Responsible for preparing the yearly business development plan in line with the Bank's strategy for identifying corporate clients.
- Sourcing of high value current accounts, trade, Forex customer & thereby generating fee-based income.
- Handling Trade based queries from the branch and increase forex revenue by smoothing transaction process by proactive liaison with Forex service team and credit departments.
- Identify new segments & set up new Trade verticals for prospective business opportunities at different locations/ Regions new to the bank.
- Recommend & introduce new services like Cash Management services, treasury etc. with an objective to engage customers & generate fee income.
- Managing the banking and investment relationship of HNI clients and responsible for overall growth of Liabilities & Investment business & Trade forex from HNI segment.
- Identifying and developing potential clients for Trade forex, CMS, POS, Payment gateway solutions working capital.
- Manage the portfolio to de-risk against attrition and achieve stability of book.
- Achieve “best-in-class” productivity in order to maximize the efficacy of the sales process.
- Sales targets spread across liabilities, retail assets, business banking & investments etc.
- Ensuring portfolio quality by regularly engaging with each mapped relationship and maintaining the desired relationship values and First person responsible for service and sales satisfaction of mapped clients.
- Ensure all sales activity and client profiling is recorded online as per the organizational process.
- Awards and Recognitions
- Certificate of appreciation like Mission Sprint, Avatar, for LI in various months.
- Qualified of appreciation TPD 1st Rank in Pan India in the month of Jan,2023
- Qualified for Captivating Kerala for Trade Forex in Q4 2023.
- Certificate of appreciation “Ultimate Sprint” for Trade Account in the month of Dec 2022.
- Certificate of appreciation “NTB League” for NTB Account in the month of Dec 2022.
- Certificate of appreciation “Paintball” for LI for the month of Nov 2022.
SENIOR RELATIONSHIP MANAGER
FINSTEM INDIA PVT LTD
07.2020 - 05.2022
- Manage and develop relationships with DSA channel for business.
- Ensure high standard of customer service and relationship management.
- Working with DSA product team to understand all the products such as Home Loan, LAP, Personal Loan, Life Insurance, Credit Card etc.
- Driving learning culture within the team by continuously training the sales team of 6 employees for new and existing products.
- Ensure legal and technical norms are met as per guidelines.
- Retain and expand the base of customers for home loan, Personal Loan, Credit Card, LAP etc.
- Develop and maintain strong liaisons with the customers for repeat business.
- Ensure the files are processed from login stage to disbursement and liaise with the internal departments.
Priority Relationship Manager
Axis BANK LTD
06.2019 - 06.2020
- Managed and grew a portfolio of high-net-worth (HNI) / Priority clients, delivering tailored banking and wealth solutions.
- Achieved consistent growth in CASA, investments (MF, insurance, bonds), and fee income through proactive relationship management.
- Advised clients on wealth management, portfolio diversification, and financial planning based on risk appetite and market trends.
- Drove cross-selling of liabilities, assets, and third-party products, exceeding monthly and quarterly business targets.
- Built strong, long-term client relationships by providing personalized service and financial advisory, ensuring high customer satisfaction and retention.
- Identified opportunities for new acquisitions and client upgrades to Priority segment through referrals and networking.
- Coordinated with internal stakeholders (credit, operations, product teams) to ensure seamless service delivery.
- Monitored portfolio performance and market movements to provide timely investment insights and recommendations.
- Maintained compliance with regulatory guidelines and bank policies in all client interactions and transactions.
- Develop and maintain strong liaisons with the customers for repeat business.
- Ensure the files are processed from login stage to disbursement and liaise with the internal departments.
SELECT RELATIONSHIP MANAGER
INDUSIND BANK LTD
11.2017 - 08.2018
- Responsible for preparing the yearly business development plan in line with the Bank's strategy for identified corporate clients.
- Develop, manage, and expand HNI customer relationships by providing them professional customer service to achieve a high percentage of customer satisfaction and retention.
- Manage the portfolio to de-risk against attrition and achieve stability of book.
- Sales targets spread across liabilities, retail assets, business banking & investments etc.
- Ensuring portfolio quality by regularly engaging with each mapped relationship and maintaining the desired relationship values and First person responsible for service and sales satisfaction of mapped clients.
- Ensure all sales activity and client profiling is recorded online as per the organizational process.
- Ensuring proactive customer migration to direct banking channels, such as Net Banking / E-Net, Phone Banking, Insta-Alerts, Email Statements etc. depending on customer need and transaction preference.
- Awards and Recognitions
- Appreciation certificate received for “LI Blockbuster” for the period Jan 2018 to Mar 2018.
- Awarded as “Coffee with State Head” in the month of Apr 2018.
- Second Highest portfolio income achievement in Alfa region, Noida.
- Highest credit card revenue generated in the month of Feb 2018.
- Achieved 100% of allocated target for the period Jan 2018 to Mar 2018.
PREFERRED RELATIONSHIP MANAGER
HDFC BANK LTD
11.2012 - 11.2017
- Identifying and developing potential clients in the targeted markets / industries, ensuring maximum customer satisfaction by providing delivery on time.
- Responsible for the profitability of Portfolio relationships & generating revenue through the same for the Bank.
- Monthly assigned income target achievement & Portfolio Management.
- Responsible for the portfolio of health of customers, in terms of activation, value build-up, and AQB maintenance.
- Focusing on ‘Profile-Based Selling’ approach, for sell of value-added products / services such as CASA, TPP & Assets etc.
- Maintain continuous customer engagement through customer visits / contacts and proactively resolve customer issues.
- Responsible for cross-selling Investment products like Life Insurance, Mutual Funds, Fixed Deposit & Recurring Deposit with new & existing customers.
- To ensure implementation of compliances, audit and internal control measures.
- Awards and Recognitions
- Recognition for Top 2 Personal Banker North1 region in 2012-13.
- Promoted to “Preferred Relationship Manager” grade in May 2014.
- Awarded as “Classic Hero” in the month of Mar 2014.
- Highest portfolio income achievement in Noida cluster.
- Achieved 150% of allocated targets through acquisition of new customers and enhancement to existing portfolio.
- Appreciated as “Arjun Award” among 40Peronal Bankers for delivering maximum CASA accounts in the Month of Mar.
- Appreciated as “Li Champ Award” in the Month of Aug 2015.
- Achieved 100% of allocated target for the year 2016.
- Recognition for NTB contest opened 17 A/C in the month of May 2017.
ASSISTANT SALES MANAGER
AXIS BANK LTD
10.2010 - 11.2012
- Daily basis MIS preparation and reporting to Vertical Head and Regional Sales Manager.
- Maintaining excellent relations with clients / Business Group to generate referrals as well as additional business.
- Lead the team from the front, challenge ideas and exploit new business opportunities.
- Conduct weekly training and mock sessions for the team to enhance their skills in dealing with clients.
- Organized various sales camps and events in potential markets and residential colonies to generate maximum prospects for Current & Saving accounts, term deposit and insurance.
- Managed a team of 5 executives with the key focus on acquisition of Current / Saving accounts, term deposits and life insurance.
- Ensuring that each team member’s productivity meets the expectations of the organization.
- Assisting the team to achieve their targets by making joint calls with them, guiding and motivating them to work and deliver as a team.
- Awards and Recognitions
- Certificate of appreciation “Delhi Heights Contest” from the month of Aug 2011 to Jan 2012.
- Appreciated as “Meet the Champions” for the month of Feb 2011 & Dec 2011.
- Certificate of appreciation like Mission 3000, An Evening to Remember & Jo Jeeta Wo Hi Sikander.
- Certificate of achievement like Fast and Furious, citius, altius, fortius, LI-Masters.
- Won the Gold Medal for “LI Olympiad” in the month of Sep 2012.
- Awarded trophy for Current Double Dhamaka, CASA Q1 Challenge, LI Victor, Campaign Mission 2000 & LI Gladiator.
TEAM MANAGER
HDFC BANK LTD
02.2010 - 09.2010
- Handling a team of 4 sales officers.
- Responsible for maintaining relations with new & existing clients.
- Utilizing market information & personal network to develop marketing intelligence for generating leads.
- To recruit the sales officers and trained them for sourcing the liabilities products such as savings accounts, current accounts, FDs etc.
- Taking control of the operational issues, such as dispatching the sourced business to CPU.
- Co-ordination with Branch Manager, Area Sales Manager, Sales Manager and branch staff to ensure high customer satisfaction and provide best services.
SALES EXECUTIVE
FOREVER MARKETING
04.2009 - 01.2010
- Responsible for direct selling.
- Maintain daily D.S.R.
- Build and strengthen relationships with dealers’ sub-dealers, retailers and end users.
- Responsible for giving proper information about various products like Aqua Guard, Pentier, Kem-Flo, and Kent etc
- Dealing with various segments such as Corporate, Government and Institutions & Manufacturing.
Education
MBA - undefined
Amity University
AMFI CERTIFIED - undefined
IRDA CERTIFIED - undefined
B.A. - undefined
M.J.P. Rohilkhand University
01.2008
Skills
Sales strategy and execution Relationship building with clients Leadership and team management Portfolio growth and revenue generation Wealth advisory services
Effective communication Building relationships Negotiation techniques Problem-solving abilities Collaborative teamwork Leadership qualities Time management strategies Adaptability skills Analytical thinking Sales expertise
Interests
Networking, Travel, Reading
PROFESSIONAL SUMMARY
- Result driven banking professional with extensive experience in business banking, Trade & Forex, Wealth management, current account acquisition, and client relationship management.
- Successfully managed a portfolio of client coverage and NBFC segment, exceeding revenue targets and ensuring customer satisfaction.
- HNI/UHNI Relationship management.
- Proficient in managing large corporate relationships, driving business growth, and mitigating financial risks.
- Adept at developing and implementing strategic initiatives to enhance operational efficiency and optimize revenue generation.
- Strong understanding of banking regulations, compliance requirements, and risk management principles.
- Strong ability to maintain long term customer relationship through excellent customer service and support.
PERSONAL INFORMATION
- Date of Birth :12th July 1987
- Father's Name : Late Shri Kailash Chandra Sharma
- Marital Status : Married
- Address : A, 12 Shatabdi Enclave Sec-49 Noida-201301
Timeline
CORPORATE BANKING -TRANSACTION BANKING RM
SBM BANK INDIA LTD
11.2023 - Current
SENIOR AFFLUENT BANKING RELATIONSHIP MANAGER
YES BANK LTD
06.2022 - 11.2023
SENIOR RELATIONSHIP MANAGER
FINSTEM INDIA PVT LTD
07.2020 - 05.2022
Priority Relationship Manager
Axis BANK LTD
06.2019 - 06.2020
SELECT RELATIONSHIP MANAGER
INDUSIND BANK LTD
11.2017 - 08.2018
PREFERRED RELATIONSHIP MANAGER
HDFC BANK LTD
11.2012 - 11.2017
ASSISTANT SALES MANAGER
AXIS BANK LTD
10.2010 - 11.2012
TEAM MANAGER
HDFC BANK LTD
02.2010 - 09.2010
SALES EXECUTIVE
FOREVER MARKETING
04.2009 - 01.2010
B.A. - undefined
M.J.P. Rohilkhand University
IRDA CERTIFIED - undefined
AMFI CERTIFIED - undefined
MBA - undefined
Amity University