Sandeep Singh
Zirakpur
Summary
As a growth oriented and organized individual, I am seeking the opportunity to secure a responsible career to fully utilize my skills while making a significant contribution to the company. I am looking to improve my position in the work force and to enhance my knowledge and skills.
Overview
6
6
years of professional experience
Work History
Product Support Executive
Litera Technologies Private Limited
04.2022 - Current
- Working on a highly significant Litera product and supporting the user in order to access it.
- Assisting users with the admin tasks related to the Litera product.
- Assists consumers with the Litera licensing queries.
- Managing the tasks of License renewals by providing them one on one support.
- Have been playing significant role in order to help users with the new License purchases.
- Working well in a team setting, providing support and guidance.
- Have trained multiple new employees in the process.
Senior Technical Support Associate
Tech Mahindra
01.2019 - 04.2022
- Worked for international AT&T process and handled the multimillionaire, TSP coded and highly sensitive Business clients
- Have done semi testing on the AT&T voice circuits for level 1, hence, provided Tier 1 IT support to international clients
- Worked for installation and pre installation of services of the clients services
- Have worked on ticketing systems and have maintained SLAs with good quality score
- Collaborated with colleagues in international support facilities
Cryptographic Sales Associate
06.2018 - 01.2019
- Worked as tech sales associate for the process
Sales Consultant
Jeena Sikho lifecare Pvt Ltd
07.2017 - 05.2018
- Worked as sales calling agent for the process.
Education
MBA - Marketing With 8.9 CGPA
Chitkara University
Chandigarh, India 04.2022
Bachelors of Arts - undefined
Khalsa college
05.2018
Skills
- Product Demonstration
- Executive Management Support
- Technical Support
- Remote problem resolution
- Customer Service Representative
- Technical guidance
- Product Renewals
- Operations support
- Technical installation skills Marketing Strategy
- Marketing Communications
- New Product Support
- Proficient in communication and customer service
- Product Determination
Accomplishments
- Achieved "Best performer of the month" by getting maximum CSAT score among the team.
- Have received several internal rewards as a token of appreciation multiple times like " Best Performer of the month".
- Supervised new joinees in the team and provided on process training.
- Certification: Project manager from Udemy.
- Resolved product issue through consumer testing.
- Have been a top achiever in delivering the project data in Tech Mahindra.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Advanced (C1)
Timeline
Product Support Executive
Litera Technologies Private Limited
04.2022 - Current
Senior Technical Support Associate
Tech Mahindra
01.2019 - 04.2022
Cryptographic Sales Associate
06.2018 - 01.2019
Sales Consultant
Jeena Sikho lifecare Pvt Ltd
07.2017 - 05.2018
MBA - Marketing With 8.9 CGPA
Chitkara University
Bachelors of Arts - undefined
Khalsa college
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