Sandeep Singh Ahuja

• Build offline market for for Amazon Pay Digital Payment

• Building partnerships and driving business with key brands Distributors for managing sales, new product launches, joint marketing campaigns

• Built a network of 10 regional distributors with 1000+ retailers & launched Fire TV Stick & Amazon Echo Devices for GT distribution

•Managing sales force of 11 AMs with 15 SOs at RD level

• Build a team across all the stores enabling them to effectively promote Amazon Devices

• Monitoring channel stock levels and ensures product availability

• Monitoring and ensuring that the merchandising and the maintenance of the in-store Amazon Devices display units and other POS promotional material meet Amazon's brand and channel high standards

• Maximizing sales, profitability & productivity targets of the concept

• Taking care of Primary, Secondary & Territory Sales

• Managing day to day activities at different locations and supporting team members in achieving their targets

• Taking care of sales planning and ISD planning

• Experience in implementing Training Programs towards

enhancing employee's productivity

• Provide monthly & daily feedback on competitor and event activities

• Measuring the financial health of the stores daily wise to avoid deviations

• Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies during big events.
• Supervised guests at front counter, answering questions regarding products.
• Rotated merchandise and displays to feature new products and promotions.
• Managed approximately 25-20 incoming calls,emails per day from customers.'

• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
• Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
• Managed approximately 30-35 incoming calls per day from customers.'