Sandeep M Oraskar

HIS Implementation:

(Jeeva Napier HIS & Sofscript HIS)

• Led end-to-end implementation of the Hospital Information System (HIS), Laboratory Information System (LIS), including configuration (master updating and template creation), customization, and module deployment.
• Collaborated with doctors, nurses, lab technicians, and administrative staff to gather requirements and digitize hospital and laboratory workflows.
• Integrated LIS with HIS and lab analyzers (biochemistry, hematology, microbiology) using HL7, DICOM protocols, and middleware solutions for automated result transmissions.
• Coordinated with vendors for infrastructure setup and third-party system integration.
• Conducted User Acceptance Testing (UAT) and ensured seamless migration from legacy systems with minimal disruption to patient services.
• Delivered targeted training sessions for clinical and diagnostic staff, improving system proficiency, and reducing manual errors.
• Monitored post-implementation performance, optimized workflows, and resolved system and interface issues to enhance turnaround time and diagnostic accuracy.
• Generated analytics and operational reports to support hospital administration and clinical decision-making.
• Delivered L1/L2 technical support for Hospital Information System (HIS) and Laboratory Information System (LIS), resolving user-reported issues and system errors within defined SLA timelines
• Collaborated with vendor support teams to manage bug fixes, software upgrades, and patch deployments, ensuring system stability and continuity.

PACS Administration and Management

(Merge PACS & Meddiff PACS)

• Administered and supported PACS, ensuring seamless image acquisition, storage, retrieval, and distribution across radiology and clinical departments.
• Implemented partial PACS–HIS/RIS integration to streamline radiology orders.
• Monitored PACS servers, storage utilization, and archiving processes, ensuring high availability.
• Delivered L1/L2 support to radiologists and clinicians, troubleshooting DICOM, connectivity, and viewer-related issues.
• Coordinated with vendors for upgrades, patch management, and performance optimization of PACS infrastructure.
• Trained radiology and clinical staff on PACS usage, advanced tools, and basic troubleshooting.

DMS Management and Administration

(E-biz India & Vidoc)

• Implemented and managed the hospital’s Document Management System (DMS) for secure digital record storage, indexing, and retrieval.
• Configured user roles, access controls, and workflow automation to ensure data confidentiality and alignment with organizational policies.
• Coordination for Integration of DMS with HIS.
• Monitored system performance, storage utilization, and document archiving to maintain high availability and disaster recovery readiness.
• Provided L1/L2 technical support, resolving issues related to document upload, indexing, retrieval, and access permissions.
• Coordinated with vendors for system upgrades, patch deployments, and feature enhancements to improve functionality and user experience.
• Conducted training sessions for staff on document scanning, uploading, and retrieval workflows, enhancing system adoption and operational efficiency.

Support & Vendor coordination for other software's :

• Pare (Sonography Reporting Software)
• Patient Delight (Feedback application)
• Jaslok Genie app

Hospital and Healthcare Information Systems (HIS, LIS, and PACS) (Sofscript HIS and Vepro PACS)

• Managed the full lifecycle of a Hospital Information System (HIS), including implementation, testing, support, and end-user training.
• Created and maintained dedicated testing environments to thoroughly evaluate vendor-provided executable files for HIS, ensuring system reliability and performance.
• LIS implementation and integration with lab analyzers.
• Coordinated closely with software vendors to define and implement system modifications and new feature requests for both HIS and PACS.
• Administered and maintained Picture Archiving and Communication Systems (PACS) to ensure the efficient storage, retrieval, and distribution of medical imaging data.
• Acted as a key liaison with department heads and clinical staff to understand and address their vision, concerns, and new requirements for system enhancements.

IT Infrastructure & Security

• Designed and implemented security policies to protect sensitive patient data and critical IT infrastructure in compliance with NABH and ISO standards.
• Administered and maintained servers, including Windows Server 2003/2008 and the Symantec Endpoint Protection (SEP) Antivirus Server, ensuring a secure and stable network environment.
• Managed Active Directory, including creating and managing user accounts, groups, and domain group policies.
• Executed comprehensive database and file server backups on an autoloader using VERITAS software, and performed system state restorations for disaster recovery.
• Oversaw the installation, configuration, and maintenance of workstations, servers, biometric systems, mailing/proxy systems, networking equipment, and other supporting hardware.
• Developed and maintained detailed documentation for all IT processes, systems, and procedures.