Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Accomplishments
Timeline
Generic

Sandeep Rao Beeramgudem

Hyderabad

Summary

Results-driven Senior Associate - PMO with 16 years of experience in various IT domains, including 3+ years specializing in project governance and portfolio management, within fast-paced corporate environments. Skilled in project planning, risk management, financial tracking, and stakeholder communication, ensuring projects align with strategic objectives. Proficient in MS Project, Power BI, and Agile/Waterfall methodologies, with a strong focus on process improvement and reporting accuracy. Adept at collaborating with cross-functional teams to enhance project efficiency, mitigate risks, and drive operational excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Associate PMO

Capita India Pvt Ltd
Pune
03.2022 - Current
  • Ensure the project adheres to delivery methodology, and manage the transition through gate metrics throughout the project lifecycle—from initiation to closure.
  • Involved with the financial tracker, raise any discrepancies to the project manager, and resolve any technical issues with the tracker.
  • Tracking project performance closely to quickly intervene to avoid delays.
  • Coordinating with cross-functional teams to resolve project issues and mitigate risks.
  • Managing the project documentation on POL, and validating when performing gate reviews.
  • Change request management, from raising the CR to implementation and closing in our database.
  • Managing health check calls with project managers, and taking actions to manage the overall governance of the project.
  • Providing POL training to project managers as part of employee onboarding.
  • As part of the development plan, managing new team members in the team, mentoring them to gain process knowledge, and also providing feedback when required.
  • Managed service review for the CLCH account with the client and other stakeholders.
  • Initiated progress report activity for project managers to assess the quality of work and publish the report to the program director and program manager.
  • Involved in the monthly service board meeting, proactively tracking the updates on the dashboard, and reaching out to SDMs.

Endpoint Management Specialist

Capita India Pvt Ltd
Pune
02.2015 - 03.2022
  • Responsible for the proactive management, compliance auditing and remediation of mandated applications across the client estates managed by the Endpoint Operations team.
  • Maintaining clients Hardware/Software Inventory for Monthly Reporting.
  • Patch management - weekly, monthly & adhoc patch deployments.
  • Vulnerability Management - Remediation for client's machine and to make sure that there is no vulnerability for threats.
  • Hands on experience on LANDesk Management Console, LANDesk Remote Control, Cisco Webex.
  • Analyze customer request from the ticketing tool or email.
  • Prepare quote based on the customer request and seek approval from the requester.
  • Raising Purchase order in SAP and coordinating with the supplier for order details.
  • Communicating with customers through email and calls with respect to order progress and confirmation.
  • Following the cycle from initial request - Order fulfillment - Shipping - Billing.

Senior Analyst - Service Desk

Capita India Pvt Limited
Pune
02.2015 - 02.2017
  • Served as primary contact for Capita employees to address technical issues.
  • Provided end-to-end support for MobileIron (MDM) system.
  • Facilitated transition of WSCC and Swindon mailbox operations from onshore to offshore.
  • Conducted password resets and managed queries in the mailbox.
  • Mentored new hires on process knowledge and trained them in MobileIron troubleshooting.

Technical Associate

Perspectief VZW
Hasselt
11.2011 - 10.2014
  • Provided comprehensive IT support for organization in Hasselt, Belgium.
  • Managed projector operations during events to ensure seamless presentations.
  • Conducted administrative tasks to maintain efficient office operations.
  • Resolved technical issues for laptops and desktops to minimize downtime.
  • Addressed wireless connectivity problems on laptops to enhance user experience.
  • Installed new software to keep systems updated and functional.

Senior Technical Support Associate (voice)

Mahindra Satyam
Hyderabad
02.2010 - 03.2011
  • Delivered 1st and 2nd line desktop support for all Verizon clients.
  • Provided technical assistance for hardware and software issues.
  • Troubleshot desktop-related problems on Windows operating systems.
  • Configured internet setups and resolved wireless connectivity issues.
  • Utilized Remedy for efficient issue tracking and management.
  • Configured various modem and router types to ensure optimal performance.
  • Installed software via remote desktop connection, enhancing user experience.
  • Supported nesting teams with process training for new hires.

Technical Support Executive

IBM DAKSH BUSINESS PROCESS SERVICES LTD
Pune
12.2007 - 01.2010
  • Assisted with hardware and software installations to enhance system functionality.
  • Provided remote support in help desk environment, troubleshooting system-related issues.
  • Diagnosed application and data problems, addressing issues within supported applications.
  • Managed and resolved Outlook and Outlook Express related technical issues.
  • Troubleshot password issues and configured internet connections for customers.
  • Identified problems with internet hardware tools including modems, routers, and cables.
  • Configured various modems and routers to meet customer requirements.
  • Handled escalated queries and technical requests, ensuring efficient resolution of customer concerns.

Education

B.Sc. - Computer Science

Osmania University
Hyderabad

Skills

  • Risk management
  • Project management
  • Leadership skills
  • Ivanti endpoint management
  • Adaptability
  • Pressure resilience
  • Team collaboration

Personal Information

Title: Senior Associate- PMO

Certification

  • Prince 2 foundation and Practitioner

Accomplishments

  • 4 pat-on-the-back awards in the year 2023
  • pat on the back award May 2025

Timeline

Senior Associate PMO

Capita India Pvt Ltd
03.2022 - Current

Senior Analyst - Service Desk

Capita India Pvt Limited
02.2015 - 02.2017

Endpoint Management Specialist

Capita India Pvt Ltd
02.2015 - 03.2022

Technical Associate

Perspectief VZW
11.2011 - 10.2014

Senior Technical Support Associate (voice)

Mahindra Satyam
02.2010 - 03.2011

Technical Support Executive

IBM DAKSH BUSINESS PROCESS SERVICES LTD
12.2007 - 01.2010

B.Sc. - Computer Science

Osmania University

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Sandeep Rao Beeramgudem