Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Sandesh Ghanekar

Senior Application Support Engineer
Mumbai

Summary

  • Around 4.7 Years of experience in IT industry with Application Support in various Environments - Windows 2003 , 2008 and 2012 with IIS platform.
  • 1 Year of L1 support and 3.7 Years of L2 Support experience in Insurance domain related application support.
  • Experienced in different phases of software development cycle including Strategic Systems Planning, Designing, Programming , Testing , Documentation and Presentation to clients and preparing customer specifications as part of software technical requirements and customer support.
  • Expert for end to end application environment build and support . Well experienced in Oracle , PLSQL and MSSQL databases with experience in troubleshooting stored procedures, triggers and sql scripts.
  • Taken lead role in automation initiatives , developing scripts , reducing manual work and disaster recovery and deployed, configured and supported multiple applications in multiple environments.
  • Experience in troubleshooting / analyzing tools like process monitor and other tools.
  • Good Understanding on Incident management.
  • Good interpersonal skills , team worker and ability to work with all levels in an organization.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Senior Application Support Engineer

TATA AIG
Mumbai
07.2022 - Current
  • Analyzed and developed technical solutions to meet business requirements.
  • Developed standardized work processes, tools and methodologies to improve quality and profitability.
  • Performed unit and comprehensive testing to drive functional and technical deliverables.
  • Documented all concerns and incidents and reported them to a senior supervisor.
  • Experience to handle the team of developers and delivering the solutions within expected timelines.
  • Supported manual and automation deployment in wintel servers.
  • Work closely with Senior software developers and QA engineers for the defects and releases.

Application Support Engineer L2

TATA AIG
Mumbai
07.2019 - 07.2022
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Followed policies and procedures related to application methods and quality standards at all times.
  • Implemented the application change requests raised by Business Analysts .
  • Followed the overall software implementation cycle like developing according to CR , testing the same of User Acceptance Testing Environment , also releasing the same on live environment.
  • Worked with Oracle Pl-Sql blocks like procedures , functions , sub-queries etc.

Application Support Engineer L1

TATA AIG
Mumbai
07.2018 - 07.2019
  • Implemented and updated application modules under the direction of Senior Software Developers.
  • Have supported the Production Environment Applications .
  • Also fixed the raised issues / bugs by the clients individually / with the help of Developers.
  • Have experience with IIS server deployment and other activities like creation of application pool , automate the batches , server cleanup .

Education

Bachelor of Science - Computer Science

Mumbai University
Mumbai
04.2014 - 04.2017

Skills

    Database programming

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Interests

Gym

Table Tennis

Timeline

Senior Application Support Engineer

TATA AIG
07.2022 - Current

Application Support Engineer L2

TATA AIG
07.2019 - 07.2022

Application Support Engineer L1

TATA AIG
07.2018 - 07.2019

Bachelor of Science - Computer Science

Mumbai University
04.2014 - 04.2017

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Sandesh GhanekarSenior Application Support Engineer