Sandesh Kamble
Desktop Support Engineer
Mumbai`
Summary
Certified Desktop Support Engineer with strong installation, configuration and troubleshooting background in computers and related peripheral hardware, software and network connectivity. Demonstrates excellent fault-finding skills to resolve customer problems with high degree of technical expertise and timeliness.
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Desktop support Engineer with over 5 years of experience in Pittiegroup. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Desktop Support Engineer
Pittiegroup
Mumbai
09.2017 - 09.2022
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices and software to set up work stations for employees.
- Documented and updated known fixes in knowledge base for future reference.
- Patiently walked individuals through basic troubleshooting tasks.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Monitored system performance to maintain system integrity.
- Configured and installed computer systems for other sub-organizations.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Monitor CCTV devices
- Monitor Biometric Devices
- Installation of OS. (Windows-95, Windows-98, Windows-2000, windows2003, Windows-XP, Windows vista, windows7 and Server-2003
- Software installation, configuration, troubleshooting (Any Application Software Like MS office, Adobe Acrobat, antivirus etc.......)
- Configuring MS outlook & outlook Express & Trouble Shoot.
- Installing of Scanner, Inkjet Printers, Laserjet Printers, Dot Matrix Printers on Local Machines and on network Machines as Network Printers.
- Google workspace, ( New User Creation, User password security, user data protection, Etc.)
- O365 (User Create & Delete)
- New employee Biometric adding
- Email ID & Assets Ready for new joiner
- Exit employees data backup
Education
SSC
IES New English School
Bandra 08.2010 - 02.2014
HSC -
Siddharth College of Commerce & Economics
Fort 08.2015 - 09.2016
Hardware & Networking - Hardware & Networking
Industrial Training Institute
Andheri 08.2016 - 07.2017
Skills
Windows Operating System
undefinedTimeline
Desktop Support Engineer
Pittiegroup
09.2017 - 09.2022
Hardware & Networking - Hardware & Networking
Industrial Training Institute
08.2016 - 07.2017
HSC -
Siddharth College of Commerce & Economics
08.2015 - 09.2016
SSC
IES New English School
08.2010 - 02.2014
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