Hi, I’m
Sandesha
Bangalore
Summary
MBA in Finance with 3+ years of experience in banking operations, team handling, MIS, customer analysis, loan disbursement, collection operations, legal activities, vendor management, collection software development and implementation. Team player with excellent communication skills, high quality of work, highly self-motivated and able to work independently.
Overview
4
years of professional experience
1
Certification
Work History
Ujjivan Small Finance BankBangalore
Specialist - Collection Analytics
02.2024 - Current
Job overview
- Single point of contact for collection software implementation and support
- Cross functional coordination with operations, credit, IT, legal and insurance team for monitoring collection related activities and technical support
- Managing the projects related to collection software development and coordinating with vendors to resolve the issues and upgrading the collection software to next phase
- Training field teams on collection software modules and coordinating with software support team for quick resolutions
- Managing allocation for the front-end collection & Tele calling collection team and resolving their issues related to allocation and collection software
- Publishing the daily MIS on user logins, log activity, payments link and receipts issued on collection software (Pro collect)
- Worked on challenges faced by field team during software usage and developed solutions for many of the issues
- Preparing the reports and PPT's related to collections, status of the accounts and payments records for presenting on national level meetings
- Coordinating with Finacle and BR.Net support team for proper implementation of APIs to avoid LMS failures in collection software
- Creating and managing Till access, pro collect application access for In-house and collections agency users
- Extracting bureau alerts for delinquent customers to help the field team in skip tracing.
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement
- Created training materials for new hires on the company's procedures and policies.
- Conducted regular meetings with staff to review progress and address any concerns.
Ujjivan Small Finance BankBangalore
Deputy Manager - Retail Collection Operations
11.2020 - 01.2024
Job overview
- Managing complete recovery & collection MIS process of MSE, Housing, M-LAP and Vehicle Finance
- Death Case insurance claim recovery
- Co-ordinating with collection managers to get the case for legal filing
- Allocating cases to field collection team through 'Pro-collect' application and sending day to day MIS on log activity and receipts issued through Pro-collect application
- Calculation and management of agency payout and performance bonus
- Coordinating with the agencies for their day-to-day requirements and getting payments hands off on time and posting the same to customer loan accounts
- Managing the entire settlement process from recommending case for settlement to issuing settlement request letters to customers
- Coordinated with different teams to onboard vendors for field collection
- Managing Agency ID cards, receipt books and monthly audit of collection agencies
- Co-ordinating with tele-calling team to ensure an effective tele-calling process for effective collection follow ups & recoveries
- Ensured timely issuance of LRN notices to chronic defaulters through Credit/Legal team
- Managed entire SARFAESI process from recommending cases to legal team to following up with field team for pasting 13-2 & 13-4 notices
- Co-ordinating with legal, vigilance & credit team for taking possession of the property
- Preparing PPT on month-on-month progress of retail collection team for regional meetings
- Took active participation in onboarding and UAT of Pro-Collect application
- Preparation of IRAC and all vertical collection report
- Conducted training sessions on collection policies and pro collect application usage for newly joined staffs.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
Education
SDM College of Business Management Mangalore
MBA from Finance
10-2020
University Overview
- Board: Mangaluru University
- GPA: 7.89
Dr. BB Hegde First Grade College KundapuraKundapura
BCOM from Finance
06-2018
University Overview
- Percentage: 85.12%
- Board: Mangaluru University
Skills
- Learner
- Proficient with Workday
- Team player
- Excellent time management skills
- Conflict Management
- Public Speaking
- Data analytics
- Collection software development and implementation
- Expert in Excel
- Project Planning
- Product Development
- Excellent Communication
- Understanding of SQL
Certification
- Diploma in Computer Application
- Microsoft Office Excel Specialist
Accomplishments
Accomplishments
- Recognized as "BEST OUTGOING STUDENT" by SDM PG center Mangalore.
- "4th Rank Holder" in Mangalore University MBA Examination 2020.
- Participated in "KSHAMATA Ugetin", an employability training and placement initiative conducted by World Konkani Centre Mangaluru.
Projects
Projects
A Study On Customer Satisfaction Of SCDCC Bank Ltd. Vandse, 3 Months, Practical Experience of conducting survey., Exposure to rural people's banking habits., Various services and standard of services provided by the branch to its customers.Disclaimer
Disclaimer
I hereby declare that above mentioned information is true to the best of my knowledge and belief.Languages
Languages
English, Hindi & KannadaPersonal Information
Personal Information
- Date of Birth: 04/28/1997
- Gender: Male
Timeline
Specialist - Collection Analytics
Ujjivan Small Finance Bank
02.2024 - Current
Deputy Manager - Retail Collection Operations
Ujjivan Small Finance Bank
11.2020 - 01.2024
SDM College of Business Management
MBA from Finance
Dr. BB Hegde First Grade College Kundapura
BCOM from Finance
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