Sandip Harihar

• Company Overview: Client: MasterCard Pune
• BEARS is a suite of services that embeds intelligence and value into MasterCard’s transactional cycle. Through transaction decisioning, the BEARS program will provide network-level fraud prevention, detect network anomalies, provide exposure and liability services and secure cardholder controls and experience
• Streamlined development workflows to increase team efficiency and reduce time spent on repetitive tasks.
• Through custom strategies, the program will support product mandate and executions, regulatory solutions, servicing issues and billing solutions
• Additionally, the program performs transactional investigations and analysis through sophisticated Fraud TRT and Event analysis
• The program directly supports and trains customers through Rule workshops, onboarding training and Tier 1 consultation
• Applied techniques and best practices for extracting and harvesting rules from existing legacy systems, facilitating their externalization and integration into modern systems
• Authored and deployed business rules to streamline operations and enhance system functionality
• Worked on Customer Rules and Mega (Internal) Projects
• Ensured seamless integration and execution of rules within the application environment
• Followed industry-standard testing methodologies, including unit testing, end-to-end testing, and other relevant practices to ensure the reliability and performance of business rules
• Conducted thorough testing to identify and resolve issues, ensuring high-quality deliverables
• Maintained comprehensive documentation of application development processes, ensuring clarity and consistency in project execution
• Documented business rules, testing procedures, and deployment processes to support ongoing maintenance and future enhancements
• Conducted design and code reviews to ensure adherence to best practices and coding standards
• CRQ (Change Requests) creation and validation for deployments, creating DIP review documents
• Closely working with BizOps and decision management platform teams
• Monitored the Decision Management Platform (DMP), reported issues, ensured smooth operations, and rolled back changes if necessary
• Part of the platform monitoring squad for high-risk deployments
• Client: MasterCard Pune
• BEARS is a suite of services that embeds intelligence and value into MasterCard’s transactional cycle. Through transaction decisioning, the BEARS program will provide network-level fraud prevention, detect network anomalies, provide exposure and liability services and secure cardholder controls and experience
• Through custom strategies, the program will support product mandate and executions, regulatory solutions, servicing issues, and billing solutions
• Additionally, the program performs transactional investigations and analysis through sophisticated Fraud TRT and Event analysis
• The program directly supports and trains customers through Rule workshops, onboarding training and Tier 1 consultation

Company Overview: Client: J P Morgan

• Collaborated with business teams to gather and analyze project requirements and developed corresponding rules in IBM Operational Decision Manager (ODM)
• Authored detailed technical specifications to guide the development and ensure clarity in project execution
• Designed, developed, and implemented solutions for ODM-related projects, ensuring adherence to best practices for system performance and scalability
• Performed unit testing to validate the developed solutions, ensuring high-quality outcomes and alignment with business rules
• Optimization & Performance Management: Applied best design principles to manage load and enhance system performance, ensuring robustness across various environments
• End-to-End SDLC Management: Led the entire Software Development Life Cycle (SDLC), from development to production deployment, ensuring smooth project delivery
• Set up IBM ODM Decision Center, enabling business users to effectively manage and update business rules
• Maintained clear communication with management and stakeholders at various levels, ensuring alignment on project goals and progress
• Client: J P Morgan

Company Overview: Client: Facebook (Meta)

• Performing comprehensive manual testing for user acceptance testing (UAT) across various systems to ensure software meets business requirements
• Executing end-to-end UAT scenarios to validate the complete functionality and performance of the system
• Tracking and monitoring testing progress, including defect identification, logging, and resolution, ensuring timely updates and follow-ups
• Communicating effectively with the UAT Team Lead regarding open issues, defects, run book execution progress, and potential risks
• Providing regular test progress reports to management, highlighting key findings, issues, and overall test status
• Creating defect analysis reports and presenting them in weekly business review calls

Company Overview: Client: CapitalOne (US)

• Working for US CapitalOne, were used to identify cardholder fraud claims depending on scenario and provided by documents keyed charged back, write-offs, and rebills.
• Analyze customer data to identify trends and anticipate customer needs.
• To investigate the fraudulent profile of the customer.
• Resolving all interactions positively and to customer's complete satisfaction.
• Audited cases to make sure they were accurate, on time, and in compliance with regulations.
• Generating weekly report, monthly report and defect analysis
• Conduct training sessions, Knowledge Checks and assessments for the production floor and publish improvement report
• Determine training needs through quality checks, identifying training gaps & conducting programs to enhance efficiency