Bachelor of Science - Anthropology
Assam University
Assam12.2020
Sandip Sutradhar
Relationship Manager | Sales Operations & Strategic Partnerships
Guwahati
Summary
Experienced General Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 3years of experience and willingness to take on any challenge.
Education
Overview
2
2
years of professional experience
4
4
Certificates
Work History
LEAD - PARTNERSHIP DISTRIBUTION
Cholamandalam MS General Insurance Company
Guwahati
11.2025 - Current
- Strengthened client relationships through consistent follow-ups, achieving a 94% persistency ratio, and managing a retail portfolio worth ₹1.5 crores in annual premiums.
- Proactively addressed potential risks by conducting 15+ weekly policy audits, identifying critical underinsurance risks for 45+ corporate clients, and recommending corrective riders.
- Improved operational efficiency by 30% by designing a streamlined workflow for endorsements and payments, reducing manual errors by 20%.
- How it can be improved.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Conducted quarterly benchmarking of the top 5 private insurers (e.g., HDFC Ergo, ICICI Lombard), identifying gaps that helped increase the conversion of motor insurance by 18%.
- Handled high-volume operations, accurately calculating premiums, and setting up ECS/NACH mandates for over 60 new policies per month.
Sales Manager
Tata AIG General Insurance Company Limited
Guwahati
12.2023 - 11.2025
- Strategic Account Management: Led strategic planning and relationship-building initiatives for key accounts, significantly increasing customer loyalty, and driving consistent repeat business.
- Consultative Sales and Problem Solving: Overcame complex client objections by delivering customized insurance solutions tailored to unique risk profiles and specific needs.
- CRM & Process Optimization: Implemented and managed CRM systems to streamline lead tracking, resulting in improved follow-up consistency, and more efficient team communication.
- Market Intelligence & Strategy: Conducted deep-dive market research and trend analysis to develop data-driven sales strategies, and identify high-potential prospects within agency databases.
- Contract Negotiation & Closing: Expertly negotiated contract terms and finalized sales, ensuring all necessary deposits and premiums were collected on or before effective dates.
- Risk Assessment & Underwriting Support: Analyzed risk factors to recommend optimal coverage levels, and collaborated with the underwriting department to ensure application accuracy and policy integrity.
- Client Education & Advocacy: Simplified complex insurance concepts for policyholders, facilitating informed decision-making, and conducting annual reviews to ensure coverage remained current.
- Policy Lifecycle Management : Managed the full policy lifecycle by streamlining administrative updates, tracking changes, and maintaining meticulous client records to ensure seamless service.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Skills
Operations management
Effective documentation practices
Policy analysis
Risk assessment
Experience with CRM applications
Knowledge of property insurance
Customer complaint resolution
Customer needs assessment
Insurance sales strategy
Policy writing
Quotes and sales
Policy renewals
Underwriting expertise
Claims administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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