Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sandipa Chatterjee

Software engineer - Cloud Operation
Bangalore

Summary

Results-driven Cloud DevOps Engineer with 7+ years of experience in designing, automating, and managing scalable cloud infrastructure across Azure, AWS, and GCP. Demonstrated expertise in implementing CI/CD pipelines, Infrastructure as Code (IaC), and DevSecOps practices using tools like Azure DevOps, Jenkins, Terraform, Ansible, and Docker. Proficient in driving end-to-end cloud delivery, from provisioning to monitoring, while prioritizing security, performance, and cost-efficiency. Recognized for exceptional communication skills and resilience in leading cross-functional initiatives from concept to deployment with clarity and focus. Builds strong partnerships with development, QA, and operations teams to ensure alignment, reliability, and rapid delivery. Known for bridging the gap between development and operations to optimize cloud deployments and deliver robust, production-ready systems that support business agility and innovation. Detail-oriented, organized, and meticulous employee who thrives in fast-paced environments to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
3
3
Languages

Work History

Software Engineer - CloudOps

Docusign
Bengaluru
11.2023 - Current
  • Led Azure cloud modernization initiatives centered around access control (RBAC) and cost optimization, building a real-time cloud cost dashboard that reduced Azure spend by 20% and improved financial transparency.
  • Architected scalable CI/CD pipelines using Azure DevOps and Jenkins, integrating automated testing, gated releases, rollback strategies, and security scans to accelerate reliable delivery cycles.
  • Developed scalable and maintainable code, ensuring long-term stability of the software.
  • Implemented Slack notifications for Jenkins pipeline failures, enabling immediate visibility for engineering teams and faster incident response times during critical deployments.
  • Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
  • Developed automated Slack workflows to capture support and deployment requests, triggering Jira ticket creation with predefined templates and auto-assignment, streamlining service management and reducing manual overhead.
  • Engineered auto-remediation and intelligent error-handling scripts (PowerShell, Bash, YAML) within CI/CD pipelines to recover from common deployment issues and minimize production downtime.
  • Built dynamic Grafana dashboards using KQL (Gusto Query Language) with backend integration to Azure Data Explorer, enabling near real-time monitoring of infrastructure, pipeline metrics, and telemetry insights.
  • Embedded DevSecOps principles into delivery pipelines with tools like Fossa, ensuring continuous security, license compliance, and code hygiene without blocking release velocity.
  • Provisioned and managed infrastructure using Terraform and ARM templates, supporting full lifecycle automation and environment consistency across dev, staging, and production.
  • Automated policy enforcement, tagging standards, and governance using Azure Policy, Blueprints, and custom scripts across multi-subscription environments for enterprise-grade compliance.
  • Standardized reusable pipeline components in Azure DevOps and Jenkins, improving team onboarding, reducing duplication, and establishing pipeline governance.
  • Managed a high-performing DevOps team responsible for microservices deployments, observability setup, incident response, and SRE practices (SLOs, SLIs, alerts, root cause analysis).
  • Delivered innovation through internal hackathon, with one project based on document management selected as a trade secret for operational excellence.

Senior Site Reliability Engineer

Pega Systems
Bengaluru
09.2023 - 11.2023
  • Operated, administered, and automated solutions across the Pega Cloud Stack, ensuring system performance, reliability, and uptime.
  • Took ownership of critical cloud systems by proactively identifying, analyzing, and resolving issues to maintain service continuity.
  • Applied DevOps practices to reduce operational toil, improve automation coverage, and build self-healing infrastructure.
  • Handled ~25 deployments.

Cloud Ops and Engg Senior Analyst

Accenture
Kolkata
05.2018 - 09.2023
  • Successfully handled service requests, changes, and releases within agreed SLAs, ensuring smooth operations and client satisfaction.
  • Demonstrated expertise in managing and provisioning new environments, as well as upgrading infrastructure components and product applications, resulting in efficient and up-to-date systems for clients.
  • Collaborated with engineering teams to address and resolve issues encountered during upgrades and provisioning activities, improving overall system reliability and performance.
  • Contributed to the testing of pre-release product enhancements, providing valuable feedback and insights to engineering teams for further improvements.
  • Implemented automation solutions and streamlined processes within the team, resulting in increased efficiency and productivity while maintaining a high level of customer satisfaction.
  • Managing the design and implementation of our cloud management platform, ensuring its scalability, reliability, and performance.
  • Collaborate with cross-functional teams to define system architecture, develop solutions and drive continuous improvement.
  • Actively participating in code and design reviews.
  • Deploying, managing, and operating scalable, highly available, and fault tolerant systems on AWS and GCP.
  • Deploying CI/CD pipelines in Azure DevOps to provision cloud resources using IaC.
  • Making any changes in the existing AWS environment using Azure DevOps pipelines and cloud formation/terraform templates.
  • Creating bash scripts in AWS CLI to fetch bulk data for various monitoring purposes.
  • Created playbooks for taking prechecks, Filesystem extension and services restart and deployment etc in Ansible.
  • Deployment of root and service accounts in CyberArk vault.
  • Managing storage and backup solutions on GCP and AWS.
  • Troubleshooting Linux OS and File system related issues.
  • Encryption of Unencrypted EBS volumes.
  • Managing and deploying services on cloud such as EKS, EC2, VPC, SNS, Lambda, S3, load balancing, IAM, CloudWatch, compute engine, cloud monitoring, route 53, GKE, dataproc, autoscaling, RDS, Cloud SQL, DynamoDB.
  • Troubleshooting network TCP/IP related issues.
  • Migrating an existing on-premises application to GCP.
  • Selecting the appropriate AWS service based on compute, data, or security requirements.
  • Identifying appropriate use of AWS operational best practice.
  • Providing technical support by troubleshooting day-to-day issues with various servers in different platform.
  • Checking and troubleshooting database connectivity issues.
  • Extensive knowledge and hands-on experience with Linux operating systems, scripting techniques, and configuration automation tools (Ansible), enabling efficient management and maintenance of infrastructure components.
  • Strong troubleshooting and analytical skills, adept at identifying and resolving issues across cloud stacks, middleware, and DevOps tools, ensuring smooth and uninterrupted operations.

Trainee Sales Executive

Transasia Biomedical
Kolkata
07.2017 - 01.2018
  • Was responsible for sales and Marketing for in-vitro diagnostic products.
  • In this role, I was driving sales and promoting the innovative range of diagnostic products to healthcare professionals and institutions.
  • Was responsible for developing and implementing effective sales and marketing strategies to maximize revenue.
  • Increased sales leads by conducting market research and identifying potential clients.

Education

B.Tech - Biotechnology

Bengal Institute of Technology
Kolkata
06.2013 - 06.2017

AISSE(XII) -

Kendriya Vidyalaya No.1 Ishapore
Kolkata
05.2011 - 05.2012

AISSCE(X) -

Kendriya Vidyalaya No.1 Ishapore
Kolkata
05.2009 - 05.2010

Skills

Certification

AWS Certified Solution Architect - Associate

Timeline

Software Engineer - CloudOps

Docusign
11.2023 - Current

Senior Site Reliability Engineer

Pega Systems
09.2023 - 11.2023

Cloud Ops and Engg Senior Analyst

Accenture
05.2018 - 09.2023

Trainee Sales Executive

Transasia Biomedical
07.2017 - 01.2018

B.Tech - Biotechnology

Bengal Institute of Technology
06.2013 - 06.2017

AISSE(XII) -

Kendriya Vidyalaya No.1 Ishapore
05.2011 - 05.2012

AISSCE(X) -

Kendriya Vidyalaya No.1 Ishapore
05.2009 - 05.2010

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Sandipa ChatterjeeSoftware engineer - Cloud Operation