Summary
Overview
Work History
Education
Skills
LINKEDIN PROFILE
Achievements
Timeline
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Sandiya S

Chennai,

Summary

Experienced Business Analyst with a proven track record of 3+ years in the IT sector. Adept at bridging the gap between technical complexities and non-technical stakeholders through robust analytical skills. Skilled in requirement gathering, specification development, and data analysis, contributing to the success of 4+ projects while excelling in cross-functional team collaborations.

Overview

4
4
years of professional experience

Work History

Business Analyst

Solve.Care
03.2023 - Current
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Utilized Figma to design a functional prototype, streamlining the visual representation of complex project requirements and enhancing the communication of critical design elements to cross-functional teams and stakeholders.
  • Performed gap analysis to identify areas of improvement.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

Junior Technical Business Analyst

EPIKInDiFi Software Solutions
03.2020 - 02.2023
  • Assisted in gathering and documenting business requirements for software development projects and collaborated with stakeholders to define project criteria.
  • Created process flow diagrams using Draw.io.
  • Created functional and technical specifications for software development teams.
  • Conducted data analysis and created reports for stakeholders.
  • Worked closely with cross-functional teams including software development, QA, and project management to ensure project deliverables were met.
  • Designed and administered user acceptance testing to achieve smooth transitions during installations of applications.
  • Successfully delivered multiple projects on time and within budget.

Quality Analyst

EPIKInDiFi Software Solutions
11.2019 - 03.2020
  • Collaborating with the development team to understand and document the requirements for new software features.
  • Developing and executing test cases to ensure the functionality and reliability of the software.
  • Identifying and reporting defects and issues, and working with the development team to resolve them.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.

Education

Master of Business Administration -

University Of Madras
Chennai, India
06.2022

Skills

  • Agile Methodology
  • JAVA
  • Python
  • HTML
  • SQL
  • MS Office
  • Manual and API Testing
  • JIRA
  • BitBucket
  • BrowserStack
  • Power BI
  • Drawio
  • Figma

LINKEDIN PROFILE

  • www.linkedin.com/in/sandiya

Achievements


  • Successfully managed multiple projects concurrently, ensuring that all deadlines were met.
  • Improved customer satisfaction by leading the development of a new customer support platform, resulting in a 15% reduction in support tickets.
  • Awarded as a Employee of the Month in EPIKInDiFi Software Solutions for consistently delivering results, leading to significant cost savings and process improvements within the organization.
  • Received accolades from clients for consistently exceeding expectations, providing insightful solutions, and enhancing business processes.
  • Trained and mentored new team members, contributing to a 50% increase in team productivity.

Timeline

Business Analyst

Solve.Care
03.2023 - Current

Junior Technical Business Analyst

EPIKInDiFi Software Solutions
03.2020 - 02.2023

Quality Analyst

EPIKInDiFi Software Solutions
11.2019 - 03.2020

Master of Business Administration -

University Of Madras

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Sandiya S