Sandiya S
Chennai,
Summary
Experienced Business Analyst with a proven track record of 3+ years in the IT sector. Adept at bridging the gap between technical complexities and non-technical stakeholders through robust analytical skills. Skilled in requirement gathering, specification development, and data analysis, contributing to the success of 4+ projects while excelling in cross-functional team collaborations.
Overview
4
4
years of professional experience
Work History
Business Analyst
Solve.Care
Chennai, India. Remote
03.2023 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Utilized Figma to design a functional prototype, streamlining the visual representation of complex project requirements and enhancing the communication of critical design elements to cross-functional teams and stakeholders.
- Performed gap analysis to identify areas of improvement.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Junior Technical Business Analyst
EPIKInDiFi Software Solutions
Chennai, India
03.2020 - 02.2023
- Assisted in gathering and documenting business requirements for software development projects and collaborated with stakeholders to define project criteria.
- Created process flow diagrams using Draw.io.
- Created functional and technical specifications for software development teams.
- Conducted data analysis and created reports for stakeholders.
- Worked closely with cross-functional teams including software development, QA, and project management to ensure project deliverables were met.
- Designed and administered user acceptance testing to achieve smooth transitions during installations of applications.
- Successfully delivered multiple projects on time and within budget.
Quality Analyst
EPIKInDiFi Software Solutions
Chennai, India
11.2019 - 03.2020
- Collaborating with the development team to understand and document the requirements for new software features.
- Developing and executing test cases to ensure the functionality and reliability of the software.
- Identifying and reporting defects and issues, and working with the development team to resolve them.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
Education
Master of Business Administration -
University Of Madras
Chennai, India06.2022
Skills
- Agile Methodology
- JAVA
- Python
- HTML
- SQL
- MS Office
- Manual and API Testing
- JIRA
- BitBucket
- BrowserStack
- Power BI
- Drawio
- Figma
LINKEDIN PROFILE
- www.linkedin.com/in/sandiya
Achievements
- Successfully managed multiple projects concurrently, ensuring that all deadlines were met.
- Improved customer satisfaction by leading the development of a new customer support platform, resulting in a 15% reduction in support tickets.
- Awarded as a Employee of the Month in EPIKInDiFi Software Solutions for consistently delivering results, leading to significant cost savings and process improvements within the organization.
- Received accolades from clients for consistently exceeding expectations, providing insightful solutions, and enhancing business processes.
- Trained and mentored new team members, contributing to a 50% increase in team productivity.
Timeline
Business Analyst
Solve.Care
03.2023 - Current
Junior Technical Business Analyst
EPIKInDiFi Software Solutions
03.2020 - 02.2023
Quality Analyst
EPIKInDiFi Software Solutions
11.2019 - 03.2020
Master of Business Administration -
University Of Madras