Sandro Manini
Michigan City
Summary
Dynamic Team Leader at FireCATT with a proven track record in client relationship management and performance evaluation. Successfully led a team of 6, surpassing quarterly targets through strategic planning and effective task delegation. Recognized for exceptional customer service and collaboration across departments, driving organizational success and enhancing team productivity.
Overview
1
1
year of professional experience
Work History
Team Leader
FireCATT
Troy
12.2023 - 05.2025
- Established cross-departmental client relationships to foster collaboration.
- Conducted performance reviews to evaluate team member progress consistently.
- Collaborated with departments to align and achieve organizational goals.
- Delegated daily tasks to enhance overall team productivity.
- Promoted to leadership position for exemplary work ethic and strong customer service.
- Participated in meetings with senior leadership to provide updates on team progress.
- Developed and monitored key performance indicators (KPIs) to measure team effectiveness.
- Led a team of 6 individuals, surpassing quarterly footage targets.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Worked closely with human resources to support employee management and organizational planning.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Education
GED -
College of Costal Pines
Folkston, GA01-2017
Skills
- Performance evaluation and KPI development
- Client relationship management
- Cross-department collaboration
- Task delegation and team leadership
- Data analysis and strategic planning
- Project management and team building
- Complaint resolution and customer service
- People management and client support
- Risk management
Timeline
Team Leader
FireCATT
12.2023 - 05.2025
GED -
College of Costal Pines
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