Summary
Overview
Work History
Education
Skills
Areas of expertise
Certification
Languages
Timeline
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Sangeetha J S

Sangeetha J S

Trivandrum

Summary

SAP Consultant with experience taking ownership of SAP solutions, related software and services. Seeking to secure an entry level SAP SD position aiming to kickstart career in SD module and contribute to the achievement of company objectives

Overview

4
4
years of professional experience
1
1
Certification

Work History

SAP SD Consultant

Areial Telecom Solutions (contract)
06.2023 - 08.2023
  • Gathered business requirements for SAP reporting and functionality enhancements
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Updated customer master record, material data and vehicle data
  • Coordinated with users to work on business process from creating contract to bill generation
  • Supported on numerous issues in the areas of sales order, contract, outbound delivery, billing and master data like customer with users.
  • Established strong working relationships with key stakeholders by consistently delivering reliable guidance on all aspects related to their use of SAP SD applications.
  • Conducted comprehensive SAP SD training sessions for end-users to improve their system proficiency.
  • Streamlined order processing by implementing efficient SAP SD solutions.

Information Technology Senior Analyst

NTT Data Global Services
06.2021 - 10.2022
  • Involved in providing functional supports related to customer service areas
  • Handling of user calls and maintaining proper communication regarding tickets by providing adequate updates
  • Working on ticket tools like servicenow
  • Deliver the resolutions to ensure services meet the SLA requirements according to the company guidelines
  • Worked on sap CS transaction codes and movement types.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.

Digital Marketing Intern

IIDM
09.2020 - 01.2021
  • Tracked social media trends and adapted to attract target follower demographic.
  • Researched competitor trends and interpreted findings to report conclusions to supervisors.
  • Assisted in tracking and reporting marketing campaign performance, identifying key trends for continuous improvement of future efforts.
  • Created engaging content for Pinterest, Facebook, and Instagram.

Process Executive

Infosys India Pvt Ltd.
04.2019 - 02.2020
  • Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
  • Provided training and mentorship to team members, fostering a culture of learning and growth.
  • Managed cross-functional teams in order to achieve project goals within deadlines.
  • Inputted and submitted client information to facilitate speedy processing of paperwork.
  • Prepared accurate documents for customer and business needs.
  • Boosted customer satisfaction, responding promptly to inquiries and resolving issues efficiently.

Education

MBA - Marketing

Marian International Institute of Management
M G University
03.2018

BBA - Business Administration

Musaliar College of Arts And Science
M G University
03.2016

Senior Secondary Education -

Padmasree Central School
CBSE
03.2013

Skills

  • SAP SD
  • Customer Relationship Management (CRM)
  • SD-CS Integration
  • Excellent Communication
  • Solution Development
  • Interpersonal Skills

Areas of expertise

  • SAP
  • Trouble shooting and Diagnostics
  • Order management
  • SLA Compliance
  • Error analysis
  • User training

Certification

  • SAP Certified Application Associate - Sales and Distribution, ERP 6.0 Ehp7
  • Advance Digital Marketing

Languages

Malayalam
English
Hindi
Tamil

Timeline

SAP SD Consultant

Areial Telecom Solutions (contract)
06.2023 - 08.2023

Information Technology Senior Analyst

NTT Data Global Services
06.2021 - 10.2022

Digital Marketing Intern

IIDM
09.2020 - 01.2021

Process Executive

Infosys India Pvt Ltd.
04.2019 - 02.2020

MBA - Marketing

Marian International Institute of Management

BBA - Business Administration

Musaliar College of Arts And Science

Senior Secondary Education -

Padmasree Central School

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Sangeetha J S