Sangeetha K
Hosur
Summary
Dynamic Telecaller with proven expertise at Working, excelling in complaint resolution and persuasive communication. Successfully enhanced customer retention through effective follow-up strategies and meticulous record-keeping in CRM systems. Recognized for maintaining a positive rapport with clients while promoting special offers, driving engagement and satisfaction.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Telecaller
Working
Hosur
06.2017 - Current
- Resolved customer complaints efficiently while maintaining a positive tone during calls.
- Resolved customer complaints in an efficient manner following established protocols.
- Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
- Maintained thorough records of customer interactions in the CRM system.
- Managed multiple tasks simultaneously while maintaining focus on each individual caller.
Telecaller
Worker
Hosur
04.2016 - Current
- Service reminder
- Post service follow up
- Maintained thorough records of customer interactions in the CRM system.
- Utilized persuasive techniques to promote special offers and company initiatives.
Education
Bachelor of Arts - B.com C.A
Krishna Arts And Science
Krishnagiri 06.2013 - 07.2015
Skills
- Persuasive communication
- Complaint resolution
- Effective listening
- Follow-up calls
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Timeline
Telecaller
Working
06.2017 - Current
Telecaller
Worker
04.2016 - Current
Bachelor of Arts - B.com C.A
Krishna Arts And Science
06.2013 - 07.2015